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Electronic Verification of Rent for Community Housing Organisations

Electronic Verification of Rent (EVoR) provides a simple, secure method for community-housing organisations to provide their customers’ current accommodation details to the department.

On 1 July 2011, Centrelink was integrated into the Australian Government Department of Human Services (the department). Centrelink is gradually changing its documents to reflect that change. Your 'Centrelink Business Terms and Conditions' has been renamed the 'Department of Human Services Business Terms and Conditions'. Any reference to 'Centrelink' in that document or associated documents has been replaced with the term 'Department of Human Services' or 'the department'. There will be no change to your contractual relationship with the department.

Quick links

EVoR is a secure, automated process that lets community housing organisations verify and update a customer’s rent amount electronically with the department each time there is a change in rent.

Community-housing organisations, in this case, comprise not-for-profit organisations that provide affordable rental accommodation to people on low to moderate incomes within Australia.

Using EVoR, you can send accurate customer rent details to us in a timely manner. You can provide updates for individual customers or lodge a batch file for multiple customers.

EVoR can also help:

improve customer service
provide greater availability of Rent Assistance to customers who have previously had difficulty with verification procedures and
simplify the process of rent verification for your customers—eliminating the need for them to request a Rent Certificate every time there is a change in their rent.

EVoR is free for approved community-housing organisations.

You need to know

Using EVoR

To use the EVoR, you must:

log in to our secure site
choose the entry service you need
enter the customer’s details.

You can provide an update for an individual customer, or lodge a batch file for multiple customers.

For more information on using EVoR see the EVoR User Guide.

Support for using EVoR

As an EVoR participant, you receive:

access to EVoR five days a week
information to assist your staff, including an EVoR user guide providing step-by-step instructions on the process
helpdesk support five days a week (with the exception of national public holidays).

Service availability	Monday to Friday	Saturday	Sunday
Service monitored	7.00 am to 8.45 pm	Not available	Not available
Centrelink Helpdesk	9.00 am to 5.00 pm	Not available	Not available

First steps

Applying for EVoR

To apply, you need to complete and lodge an application for EVoR. The lodgement details are on the application form. We will assess your application and advise you of the outcome in writing. If your application is approved, you will be asked to complete security and privacy documentation before access can be provided to the EVoR service. Please download and read the EVoR Policy before applying.

To apply to participate in EVoR, please follow these steps:

Download and read the EVoR Policy.
Download and read the Department of Human Services Business Terms and Conditions. This document sets out the contractual terms that apply to both the Australian Government Department of Human Services and your organisation, when your application is approved by the department.
Download and read the EVoR Schedule 7. This document sets the contractual terms that relate to the specific operation and requirements of EVoR.
Download, read, and complete the EVoR Business Application.
Lodge your application per the instructions in the Business Application.

Resources

More information about EVoR

For more information about EVoR call the Centrelink Confirmation eServices Helpdesk on 1800 887 774 or email helpdesk.ccs@humanservices.gov.au.