Department of Human Services National Business Gateway

Contact the National Business Gateway by:

The Australian Government is committed to reducing ‘red tape’ for business, and the Minister for Human Services is eager to reduce the number of letters we send to organisations, businesses, and customers each year.

We request information from financial institutions for many reasons. We use this information to verify customer data as part of our ongoing data matching, compliance reviews, and fraud investigations.

Financial Institutions that have developed a Financial Institution Exchange (FIE) tool in agreement with the department can send information to us securely through this service.

You need to know

Privacy and security information

The secure messaging system we use for this process uses industry-standard data encryption.

For more information, visit the Privacy and Site Information pages.

Support for the Financial Institution eService

Support for the Financial Institution eService is provided by the Department of Human Services National Business Gateway.