Income Management and BasicsCard Merchant Helpdesk
For Income Management support, information and enquiries.
Phone: Freecall™ 1800 039 417 (8.30 am–5.00 pm local time)
Income Management Line
Customers can contact the Income Management Line to arrange a payment to your organisation or business or speak to an Income Management staff member.
Phone: Freecall™ 1800 132 594
Sign up to become an Income Management organisation. Call Freecall™ 1800 039 417, or email im.merchant.help for more information.
Note: calls to ‘1800’ numbers from your home phone are free. Calls from public and mobile phones may be timed and charged at a higher rate.
You need to know
Benefits of becoming an Income Management organisation
As an approved Income Management organisation or business, you can accept regular direct deduction arrangements or one-off payments from the Department of Human Services on behalf of customers.
Income Management payments to your organisation
If you are approved as an Income Management organisation, customers’ payments will be deposited into your organisation’s bank account as one-off or regular payments, for the goods and/or services you provide.
Registering for regular and one-off direct-deduction arrangements
Once your business is registered for Income Management through a Schedule 4 or Schedule 5 Income Management contract, you can receive funds from us (on behalf of customers) directly into your bank account. Income managed customers can request to have regular scheduled payments or one-off payments made to your organisation or business through this facility.