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Income Management organisations

Your organisation or business may have customers who are on Income Management. If you provide essential goods and services, you can apply to be an Income Management organisation. This means that your customers will be able to spend their income managed money with your organisation or business.

Contact us

Income Management and BasicsCard Merchant Helpdesk

For Income Management support, information and enquiries.

Phone: Freecall™ 1800 039 417 (8.30 am–5.00 pm local time)

Email: im.merchant.help

Income Management Line

Customers can contact the Income Management Line to arrange a payment to your organisation or business or speak to an Income Management staff member.

Phone: Freecall™ 1800 132 594

Sign up

Sign up to become an Income Management organisation. Call Freecall™ 1800 039 417, or email im.merchant.help for more information.

Note: calls to ‘1800’ numbers from your home phone are free. Calls from public and mobile phones may be timed and charged at a higher rate.

Quick links

You need to know

Benefits of becoming an Income Management organisation

As an approved Income Management organisation or business, you can accept regular direct deduction arrangements or one-off payments from the Department of Human Services on behalf of customers.

Income Management payments to your organisation

If you are approved as an Income Management organisation, customers’ payments will be deposited into your organisation’s bank account as one-off or regular payments, for the goods and/or services you provide.

First steps

Registering for regular and one-off direct-deduction arrangements

Once your business is registered for Income Management through a Schedule 4 or Schedule 5 Income Management contract, you can receive funds from us (on behalf of customers) directly into your bank account. Income managed customers can request to have regular scheduled payments or one-off payments made to your organisation or business through this facility.