Income Management payments to your organisation
If you are approved as an Income Management organisation, customers’ payments will be deposited into your organisation’s bank account as one-off or regular payments, for the goods and/or services you provide.
If someone on Income Management stops being your customer, you will have to return any of their money you hold in credit to us. You need to contact us so we can recover the funds and put them back into the customer’s Income Management account.
If a customer’s Centrelink payments stop, the payments to your organisation will also stop. We will recover any money held in credit by your organisation and pay the remainder back to the customer.
If you are approved to receive income managed money, we may carry out compliance checks at any time. If you are in breach of any of the terms and conditions, we may revoke your approval.
Reports showing customer payments and deductions are available for download from Business Online Services.
Note: Public holidays may affect payments to your business or organisation.