Registering for regular and one-off direct-deduction arrangements
Once your business is registered for Income Management through a Schedule 4 or Schedule 5 Income Management contract, you can receive funds from us (on behalf of customers) directly into your bank account.
Read this information in your language – Applying to become an Income Management organisation or BasicsCard Merchant.
To apply to receive income managed funds via direct credit to your organisation you must first apply for a Schedule 4 or Schedule 5 contract.
You should apply for a Schedule 4 contract if you provide services that will assist customers to meet their income management priority needs. For example, service providers such as utility providers, landlords, community housing organisations and childcare providers.
You should apply for a Schedule 5 contract if you provide goods that will assist customers to meet their income management priority needs. For example, food stores such as supermarkets and bakeries, community stores, furniture stores and pharmacies.
Refer to the Income Management Deductions – Schedule 4 Policy Framework and the Income Management Deductions – Schedule 5 Policy Framework for more information about which schedule best suits your business or organisation. You can also contact the Income Management and BasicsCard Merchant Helpdesk on 1800 039 417 or email im.merchant.help@humanservices.gov.au for more information about which schedule you should apply for.
Step 1 – Download and read the Income Management Deductions – Schedule 4 Policy Framework and/or the Income Management Deductions – Schedule 5 Policy Framework from the FaHCSIA website. These documents set out the policy relating to Income Management Schedule 4 and Schedule 5 contracts.
Step 2 – Download and read the Income Management Deductions – Service Delivery and Compliance Guidelines. These outline the processes the department follows:
- when assessing whether an organisation is eligible to participate in the Income Management Deduction Program,
- when managing Income Management Deduction Contracts,
- when conducting audits and compliance reviews of Participants, and
- when terminating Income Management Deduction Contracts.
Step 3 – Download and read the Department of Human Services Business Terms and Conditions. This document set the contract terms which apply to both the department and your organisation if approved as an Income Management Schedule 4 or Income Management Schedule 5 participant.
Step 4 – Depending on which Schedule you are applying for, download and read Schedule 4 and/or Schedule 5 Income Management Terms and Conditions. These documents set the contract terms which relate to the specific operation and requirements of Income Management.
Step 5 - Download, read and complete the Business Application for Income Management Deductions.
Step 6 – Download, read and complete the following forms:
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Business Online Services – User Details
This form allows you to apply for access tot he Centrelink Business Online Services which will give you access to your Centrelink Deduction reports detailing all your Income Management deduction information. -
Business Online Services – Centrelink Deduction Report requirements
This form allows you to choose and specify your individual business needs for your Centrelink Deduction Report
Step 7 – Fax your Business Application, User Details and Centrelink Deduction Report requirements forms to us on 1300 727 760.
What happens next?
If you are approved as an Income Management Schedule 4 and/or Schedule 5 participant, you will receive an Approval Letter from your state or territory Account Manager.