Registering for regular and one-off direct-deduction arrangements

You can register your business to receive income managed funds via direct credit through a Schedule 4 of Schedule 5 Income Management contract.

Once your business is registered, you can receive funds from us on behalf of customers directly into your bank account. Income managed customers can request to have regular scheduled payments or one-off payments made to your organisation or business through this facility.

Read this information in your language – Applying to become an Income Management organisation or BasicsCard Merchant.

Schedule 4 contract

You should apply for a Schedule 4 contract if you provide services that will assist customers to meet their income management priority needs. For example, service providers such as utility providers, landlords, community housing organisations and childcare providers.

Schedule 5 contract

You should apply for a Schedule 5 contract if you provide goods that will assist customers to meet their income management priority needs. For example, food stores such as supermarkets and bakeries, community stores, furniture stores and pharmacies.

How to register

Download and read the Income Management Deductions – Schedule 4 Policy Framework or the Income Management Deductions – Schedule 5 Policy Framework from the DSS website. These documents set out the policy relating to Income Management Schedule 4 and Schedule 5 contracts.

You can also contact the Income Management and BasicsCard Merchant Helpdesk on 1800 039 417 or email im.merchant.help@humanservices.gov.au for more information about which schedule you should apply for.

Download and read the Income Management Deductions – Service Delivery and Compliance Guidelines. These outline the processes the department follows:

  • when assessing whether an organisation is eligible to participate in the Income Management Deduction Program
  • when managing Income Management Deduction Contracts
  • when conducting audits and compliance reviews of Participants, and
  • when terminating Income Management Deduction Contracts

Download and read the Department of Human Services Business Terms and Conditions. This document set the contract terms which apply to both the department and your organisation if approved as an Income Management Schedule 4 or Income Management Schedule 5 participant. 

Download and read the Income Management Terms and Conditions for the schedule you are applying for. Schedule 4 or Schedule 5. These documents set the contract terms which relate to the specific operation and requirements of Income Management.

Download, read and complete the Business Application for Income Management Deductions.

Download, read and complete the following forms:

Submit your application

Fax your Business Application, User Details and Centrelink Deduction Report requirements forms to us on 1300 727 760.

Application outcome

If you are approved as an Income Management Schedule 4 or Schedule 5 participant, you will receive an Approval Letter from your state or territory Account Manager.