Job Services Australia

Job Services Australia is a one-stop shop connecting people to services to help them find a job.

For more information, visit the Department of Education, Employment and Workplace Relations website.

National Business Gateway

The National Business Gateway is a national contact centre dedicated to making it easier for the Australian business community to do business with us.

Quick links

Your obligations

You need to give us written notice if you decide to dismiss 15 or more of your employees for economic, technological, structural or similar reasons.

The Fair Work Australia Act 2009 requires employers to notify Centrelink as soon as possible after making their decision, and before dismissing any employees. The National Business Gateway can help you through this process, and may be able to answer any questions you have.

Find out more about the Fair Work Australia Act 2009.

How we can help you through this process

The National Business Gateway is a national contact centre dedicated to making it easier for the Australian business community to do business with us. They can help you meet your obligations if your business is retrenching employees, and answer any queries you may have about our requests for information.

The National Business Gateway can help organise sessions with Financial Information Service Officers (FISOs) to help affected workers make decisions through this process. FISOs can help workers:

  • taking control of their finances so they can actively plan for their retirement
  • prepare for lifestyle choices in retirement, even while they are still in the workforce.

Find out more about the National Business Gateway.

What you need to provide

If you are considering a redundancy or retrenchment measure for your company, you will need to provide us with some information so we can process your request. We need information including the name of your company, registered address, affected employees and employment types.

To provide this information, use the template Notification to Centrelink of Proposed Dismissals form.

You will then need to send the form to the National Business Gateway.
Note: before submitting, please remember to use your company's letterhead on the form.

You can submit using one of the following options:

You can also call us on 131 158.

Further assistance

You can advise affected workers to contact us and register for employment services even if they are not eligible for income support payments. We can help them access the Job Services Australia and Disability Employment Services networks. Employees can register for employment services on 132 850.

Find out more if you have been retrenched or made redundant.