Cairns Discovery Hotel user story - Small Business Superannuation Clearing House
Transcript - Chris Trethowan, Owner, Discovery Cairns Hotel
The best thing I find about the Superannuation Clearing House it’s the simplicity of the process. It takes half an hour as opposed to two or three hours.
My business is Discovery Cairns Hotel we're a small to medium sized hotel property we’re located close to the city centre of Cairns we cater for a mixture of local and international guests.
When we first started using the superannuation clearing house we had around about 18 employees, that was a couple of years ago, we’ve now got around about ten.
There were a myriad of different super funds to pay to and often times they might give you an employee number to pay into and it would be really difficult to work out how to pay into a superannuation fund that I didn't have a record of. So I would have to ring up the super fund find out how I make a contribution to it, it might be a Bpay it might be a direct or someone would say, ‘you can't do that you have to give a different number,’ so it became very very complicated. So the clearing house just really combined everything together. For a single operator business like myself compliance is very hard to keep track of you are forever trying to make sure you're meeting your obligations all the time and the super funds always send us reminders all the time and it's good thing just to have that available and we can quickly go in and complete the process to ensure that we are meeting our obligations all the time.
The other major super funds have online portals that you can lodge your returns on a monthly basis and I tend to find them quite clumsy. I tend to find the site not easy to navigate and you need to have a lot of different windows open and you seem to be doubling up on a lot of work all the time you seem to complete a task and it says you can’t do that you need to go back a step so again it is time and to have one screen where you can produce all the report that you need and make all the contributions that you need certainly does make it all a lot simpler.
I used to spend a number of hours making contributions for my staff for superannuation the Small Business Superannuation Clearing House has reduced that workload from several hours to less than an hour on a monthly basis.
I would encourage other small businesses to have a look at it and see if it suits them it certainly saves a lot of time and I think that they would be pleasantly surprised how simple the process is.