About us

We are responsible for the development of service delivery policy and provides access to social, health and other payments and services.

It was created on 26 October 2004 as part of the Finance and Administration portfolio. The Human Services Legislation Amendment Act 2011 integrated Medicare Australia, Centrelink and CRS Australia on 1 July 2011 into the Department of Human Services.

The 2012-2015 Bilateral Head Agreement [PDF, 225kb] between the Secretary of the Department of Human Services and the Secretary of the Department of Health was signed on 1 November 2012 to agree on how the departments work together.

Payments and services

We offer a range of health, social and welfare payments and services through:

Medicare looks after the health of Australians through programs such as the Pharmaceutical Benefits Scheme, the Australian Childhood Immunisation Register and the Australian Organ Donor Register.

Centrelink delivers payments and services for retirees, job seekers, families, carers, parents, people with disabilities, Indigenous Australians, and people from culturally and linguistically diverse backgrounds, and provides services at times of major change.

Child Support gives separated parents the financial and emotional support needed for their children’s wellbeing. Read more about how we engage Child Support stakeholders.

CRS Australia helps disability employment services assist people with a disability, injury or health condition to get or keep a job, and help their employers to keep their workplaces safe. Read more about how to find a CRS Australia office and the help available on the CRS Australia website.

Australian Hearing helps people manage their hearing impairment so they have a better quality of life. Australian Hearing provides a full range of hearing services for children and young people up to the age of 26, eligible adults and aged pensioners, and most war veterans. Read more about the help available on the Australian Hearing website.