Our priorities

Our priorities are to support individuals, families and communities to achieve greater self-sufficiency through the delivery of policy advice and high quality accessible social, health and welfare services and other payments; and to support providers and businesses through convenient and efficient service delivery.

The Department of Human Services works with other government agencies to provide access to Government social and health-related services that support self-sufficiency through the:

  • development of innovative and flexible service delivery policy that supports the implementation of Government policy and programs
  • design and development of service delivery systems that are convenient  and accessible, and meet the diverse needs of the community
  • provision of payments and services that match customers’ circumstances
  • support for people to help them understand their rights and responsibilities and meet their obligations
  • partnerships we build  with public, private and non-government organisations, State and Territory Governments.

Department of Human Services key strategies

The department’s key strategies for 2011-12 are:

  • improving the delivery of high quality services to the Australian community
  • implementing the Government’s Service Delivery Reform
  • working with other government agencies to develop and deliver innovative and flexible services and policies informed by service delivery expertise, customer experience and on-the-ground knowledge of the community
  • contributing to the development and delivery of government priorities, such as Participation, Social Inclusion, Closing the Gap, National Health Reform and eHealth
  • ensuring service delivery is convenient and accessible and meets the diverse needs of the Australian public
  • improving service delivery at the local level, particularly for people living in areas of disadvantage and remote and regional areas
  • working with business and health professionals to deliver more effective and efficient services
  • providing advice and services that balances individuals’ preference for service delivery with the risks to taxpayer funds caused by fraud and incorrect payments
  • improving the administration and integrity of the programs we deliver
  • developing an ICT capability that supports service delivery and government priorities.

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