Careers@Human Services

Who we are and what we do

The Department of Human Services is about people and delivering the services they may need at different stages of their lives.

We deliver Centrelink, Child Support and Medicare payments and services, as well as CRS Australia and Australian Hearing services. Most Australians make contact with us at some point in their life and each year we deliver more than $140 billion in payments. For more information visit the about us page.

Current career opportunities

Department of Human Services (excluding CRS Australia)

Important information: please read the eRecruitment User Help Guide prior to applying for jobs, in particular the section ‘complete your profile’.
All applicants must use a personal email address within their application. Please do not use an internal Department of Human Services email address (including Centrelink, Medicare, Child Support and CRS Australia) as your application may not be submitted successfully.

Search the eRecruitment system for vacancies within the Department of Human Services.

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Current candidates

Log on to the department's eRecruitment system to access your profile, complete your job application and book an interview.

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Create an account

You need to register and create a personal profile to lodge applications for listed vacancies.

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Book your interview - do this if we have invited you to an interview.
Candidate questionnaire - complete this if we requested additional information.
For help with registering, creating a profile and searching and applying for jobs, go to the eRecruitment User Help Guide.

CRS Australia

For vacancies within CRS Australia, please visit the CRS Australia website.

Intermittent and Irregular Remote Workforce Register

The department is currently accepting applications from eligible candidates interested in Intermittent and Irregular opportunities as a Customer Service Officer (APS Level 3 and 4) in rural and remote communities across Northern Australia, Northern Queensland, Western Australia, South Australia and Northern NSW.

The roles will vary and may involve contact with a range of customers, health professionals and other third parties, as well as the handling of a variety of matters regarding payments and services.

This recruitment exercise will be used to engage employees to perform irregular and intermittent duties should those duties become available. There is no guarantee that any work will be available, and the nature of irregular and intermittent work means there can be no expectation of work of any particular pattern or duration.

Some positions available are special measures and identified positions.

The filling of the special measures opportunities is intended to constitute a special measure under section 8(1) of the Racial Discrimination Act 1975 and is restricted to Aboriginal and/ or Torres Strait Islander applicants.

All candidates for special measures positions must confirm their Aboriginal and/or Torres Strait Islander heritage.

The filling of the identified opportunities are considered to be identified in which part or all of the duties involve the development of policy or programs relating to Australian Indigenous people, and/or involve interaction with Indigenous communities, including service delivery. In order to perform these duties effectively, occupants need to have an understanding of the issues affecting Indigenous people and an ability to communicate sensitively and effectively with them.

Candidates for Identified Positions will be assessed at the screening stage on their ability to comply with the 2 criteria below:

  1. An understanding of the issues affecting Aboriginal and/or Torres Strait Islander people
  2. An ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people.

This position is advertised under the RecruitAbility scheme. Should you declare you have a disability and meet the minimum requirements for the position at the shortlisting stage, you will be progressed to further assessment.

Further information and a full list of locations is available on the application form.

To Apply: Please email your completed application form to recruitment.services@humanservices.gov.au, quoting reference number 2014_Remote in the subject line.

Closing Date: Friday 2 May 2014

If you are unable to access the internet, please contact Renee Burton on 02 6141 7525 to discuss alternative arrangements.

Indigenous Apprenticeships

The Department is currently recruiting Indigenous Apprenticeships.

The filling of this opportunity is intended to constitute a special measure under section 8(1) of the Racial Discrimination Act 1975 and is restricted to Aboriginal and/ or Torres Strait Islander applicants.

All candidates for special measures positions must confirm their Aboriginal and/or Torres Strait Islander heritage.

Applicants who are successful in progressing to the interview stage of assessment must provide their proof of heritage at their interviews. To confirm your Aboriginal and/or Torres Strait Islander Heritage, please follow option 1 or 2 below.

Option1:Letter from an Indigenous Organisation

Option 2: Statutory declarations: If a candidate is unable to obtain a letter from an Indigenous organisation, they may provide the department with two statutory declarations:

These include:

If this request is difficult for you, please talk to the contact officer.

eRecruitment help

For help with registering, creating a profile and searching and applying for jobs, go to the eRecruitment User Help Guide.

Accessibility support

If you cannot access the internet or a computer to complete the application process, or you have particular accessibility requirements that need to be met in order to submit your application, please email careers@humanservices.gov.au or contact the Recruitment Services Team on 1800 906 144, select option 1 'HR Services' followed by option 3 'Recruitment Services'.

RecruitAbility

The Department of Human Services is participating in the Australian Public Service (APS) RecruitAbility Scheme pilot. The scheme supports the employment of people with disability in the APS by giving them a better opportunity to put forward their skills and experience during the selection process.

This means that applicants who declare they have disability, opt into the scheme, and demonstrate that they meet the minimum inherent requirements for the position, are automatically progressed to further assessment stages.

Read more information about the RecruitAbility Scheme pilot.

Other information about your application

For information on eligibility requirements and how job applications are processed, visit the selection process page.

Non-ongoing (temporary) employment register opportunities

The Department of Human Services accepts applications from eligible candidates interested in non-ongoing (temporary) employment opportunities. Positions may become available across a broad range of classifications (APS1 to 6 and Executive Level 1-2), business areas and locations. Opportunities will vary from short term to up to 12 months depending on business requirements. The positions may be full time, part time or intermittent.

Applications from candidates with relevant skills, qualifications and/or experience will be considered.

When submitting your online application it important that you complete the ‘preferences’ tab of the application wizard as this information is used to assist in matching candidates to available employment opportunities.

APPLY NOW
(this will direct you to either log in or register to apply online)

When you submit an application you will receive an email notification advising your application has been received. If you don’t receive this, first check your ‘spam mail’, then contact Recruitment Services by email careers@humanservices.gov.au or by phoning 1800 906 144.

What we offer you

We offer you:

  • the opportunity to work as part of a team that has a crucial role in influencing the strategic focus and coordination of service delivery for Australians
  • flexible and innovative work practices that aim for a balance between work and family life
  • a workplace committed to diversity
  • employment opportunities all around Australia

For more information, visit the enterprise agreements page.

Workplace diversity and inclusion

The department focuses on providing an inclusive workplace culture. We acknowledge the skills and perspectives that people may bring to the workplace by gender, race, ethnicity, disability or other difference. Everyone is encouraged to apply. We are committed to providing a working environment that values diversity and inclusion and supports all staff to reach their full potential.

Candidates with disability can make requests for modifications or adjustments. The requests may assist you in applying for positions, or if you are successful may assist you in your position.

If you have particular requirements that need to be met in order to submit your application, please email careers@humanservices.gov.au or contact the Recruitment Services Team on 1800 906 144, select option 1 'HR Services' followed by option 3 'Recruitment Services'.

Notify the contact officer via email or phone before the closing date if you have requirements to participate in an interview or attend an assessment centre.

More information

More information is available from the Australian Public Service Commission.

Contact Careers@HumanServices

If you would like more information or have any questions, please email careers@humanservices.gov.au