A facility in the Eurobodalla Shire, baylink brings together Centrelink, Medicare, Child Support, CRS Australia and Australian Hearing services alongside Australian and state government agencies and community organisations all in one single location.
Also housed within baylink are the Australian Government Departments of Education Employment and Workplace Relations (DEEWR) and Families and Housing, Community Services and Indigenous Affairs (FaHCSIA). State Government agencies included are NSW Family and Community Services (Housing NSW) and NSW Office of Communities (Aboriginal Affairs).
baylink also hosts not-for-profit organisations and local community organisations such as Lifeline, Hope House, Eurobodalla Family Support Services, the Women's Domestic Violence Court Advocacy Service and a wide range of other community services. Many other agencies operate from baylink on a visiting service basis.
Building on the Australian Government’s Service Delivery Reform agenda, baylink represents best practice in collaborative service delivery. It provides opportunities to trial innovative new ideas and continues to develop better ways to ‘join the dots’ for the local people.
From inception, the local people have been at the centre of planning for baylink – it was designed by the community for the community.
Find out what is on offer at baylink in our virtual tour.
Overview of building facilities
- Face-to-face service centre for customers seeking Centrelink, Medicare and CRS Australia services.
- A 50-seat community room, available free of charge for local community groups, service organisations and other non-profit organisations. Features include data projector, teleconferencing and video conferencing capability, kitchenette (with fridge, dishwasher and microwave) and accessible toilet and baby change facilities.
- Interview rooms, available to book by community partners.
- A five-star energy efficiency rating (under the National Australian Built Environment Rating System).
- A smart centre, which incorporates processing and call activities.
- A partner agencies section, where government and non-government services can come together in one place, with desks, ‘hot’ desks, internet access, access to printers and other office equipment.
- 14-seat meeting room, available for use by partner agencies.
- Training rooms, for either 8 – 10 people or 12 – 15 people with phone, teleconferencing facilities, video/data projector and video conferencing, available for use by partner agencies.
News, upcoming visiting services and events
baylink officially opened
baylink was officially opened on Monday 14 May 2012 by Senator the Hon. Kim Carr, Minister for Human Services, and the Hon. Dr Mike Kelly AM, MP, Member for Eden-Monaro.
Varied local talent was on display, with performances by the St Peters Anglican College jazz band, Sing Australia, the Seaside Ukulele Orchestra and the Walbunja dancers.
The Community Room displayed art pieces from the Eurobodalla Camera Club and the Batemans Bay Arts and Craft Society.
Event attendees enjoyed food provided by Lions and Rotary and browsed the community expo featuring information from over 20 government and non-government organisations.
The day allowed residents to find out what is available at baylink, connect with organisations and have an enjoyable afternoon.
‘For any resident who hasn't already done so, I encourage you to visit baylink to see what's on offer,’ Senator Kim Carr said.
The Hon. Dr Mike Kelly AM, MP, local resident and building name poll winner Lisa Bailey and Senator the Hon. Kim Carr unveil the building plaque.
Sing Australia performing at the official opening of baylink.
Lifelife share information on their services as part of the community expo.