Corporate publications and resources
We offer a range of publications designed to provide information on our activities and finances.
A guide to Australian Government payments
A publication that provides payment rate information for Centrelink payments.
A report on the department's activities.
Our budget statement and measures.
Child Support Guide
Our online technical and policy guide to the administration of the child support scheme.
Co-Design Community Engagement Prototype Outcomes Report
A report on how we can join with other government and non-government organisations to deliver better services to the community and you.
Co-design with customers is vital to Service Delivery Reform [January - March 2011]
Ms Lynelle Briggs, CEO, Medicare Australia has co-authored an article with Dr Don Lenihan, of the Public Policy Forum in Ottawa, Canada.
Compliance Program 2013-15
An outline of the key compliance activities we will undertake for the 2013-14 and 2014-15 financial years.
Delivering Services to Multicultural Australia 2013-2015 Multicultural Servicing Strategy and DHS Agency Multicultural Plan
Our long term commitment to solving the issues surrounding effective and tailored multicultural servicing.
Medical Officers are covered by the Department of Human Services Medical Officers Agreement 2013-2014 and all other staff are covered by the Department of Human Services Agreement 2011 – 2014, until there is a new enterprise agreement in place.
The Australian Government has implemented a range of environmental policies to minimise the impact of government operations on the environment. We support these Government commitments.
Family and Domestic Violence Strategy
We recognise that family and domestic violence is a widespread issue which has a serious impact on the community, the workplace, families and you.
Information relating to procurement procedures, tendering and contracts.
Legal services expenditure
A statement of legal services expenditure published in accordance with Legal Services Directions 2005.
myGov and privacy
The department operates the myGov service on behalf of the Australian Government. Member services include the Medicare, Centrelink and Child Support programmes, the Australian Taxation Office, the Department of Health, the Department of Veterans’ Affairs and the National Disability Insurance Scheme. When the myGov service was established in May 2013 a Privacy Impact Assessment was undertaken. We have provided a summary of that Privacy Impact Assessment, together with an explanatory statement.
Information about the Protocol for Lightweight Authentication of Identity (PLAID) smartcard authentication protocol.
Portfolio, Programme and Project Management Maturity Model (P3M3) Assessment Report and the Department of Human Services Capability Improvement Plan (CIP)
The Department of Finance’s ICT Reform Agency Capability Initiative requires all Agencies to conduct a formal P3M3 assessment of their capability and report the outcome to the Department of Finance. The purpose is to apply a common methodology to evaluate Australian Government Agencies and assess their organisational capability to commission, manage and realise benefits from ICT enabled investments.
Reconciliation Action Plan
Our Reconciliation Action Plan outlines how we will build on a culture of mutually respectful relationships with Aboriginal and Torres Strait Islander Australians.
Reports to parliament
We are required to publish information held that is routinely provided to the Parliament in response to requests and orders from the Parliament.
Strategic Plan 2012-16
The Strategic Plan 2012–16 outlines our path forward. The plan describes the focus, priorities and commitments necessary to achieve our goals.
What you told us
A summary report on Australians’ concerns with how we deliver services and their suggestions for improvement.
Workplace Diversity and Inclusion Strategy 2011-15
We are focused on creating workplaces that are accessible and inclusive for all staff. Our approach is contained in the Workplace Diversity and Inclusion Strategy 2011-15.