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Strategic Plan 2012-16

The Strategic Plan 2012–16 outlines the path forward for the Department of Human Services. The plan describes the focus, priorities and commitments necessary to achieve our goals.

Our vision

Excellence in the provision of government services to every Australian.

Our mission

The service you need, when you need it.

Strategic themes

To reach our goals, we are focused on four strategic themes. These themes will help us to organise our strategies and activities over the next four years. They are:

1. Government outcomes, customer outcomes
2. Capable and engaged people
3. A strong collaborative approach
4. Service transformation