Phone us

Centrelink, Medicare and Child Support phone numbers.

Costs and public holidays

Call costs from your home phone to a:

  • 13 number from anywhere in Australia are the cost of a local call. Charges may vary depending upon the telephone service provider, and mobiles may incur a higher charge
  • 1800 number (Freecall™) are free. Calls from a public phone and mobiles may be timed and charged at a higher rate

Some of our telephone lines are either closed or have limited opening times on public holidays. It is recommended that you make your call on normal business days.

Recorded information

To save you time, you can refer to recorded information about our payments and services on 132 468.

International phone numbers

To contact us from outside Australia about a Centrelink or Child support payment or service, call us for free on one of our International phone numbers.

If you are registered for phone self service, you can keep your place in the queue for some Centrelink phone services. Read more about Place in Queue.

SubjectOptionOperating hoursPhone number
BasicsCardBalance enquiry7 days a week
24 hours a day
1800 057 111
Income Management and BasicsCard enquiriesMon – Fri
8 am – 5 pm
1800 132 594
Bereavement Bereavement Assistance
Widow B Pension
Mon – Fri
8 am – 5 pm
132 300
Widow AllowanceMon – Fri
8 am – 5 pm
132 850
Centrelink debtRepayment of a Centrelink debtMon – Fri
8 am – 5 pm
136 330
CarersCarer payment and Carer allowanceMon – Fri
8 am – 5 pm
132 717
Complaints and feedbackProvide feedback, suggestions or make a complaintMon – Fri
8 am – 5 pm
1800 132 468
FamiliesFamily Tax Benefit
Child Care Benefit
Parenting Payment
Double Orphan Pension
Baby Bonus
Mon – Fri
8 am – 8 pm
136 150
Financial Information ServiceInformation on financial issuesMon – Fri
8 am – 5 pm
132 300
Foreign exchangeInformation about foreign exchange ratesMon – Fri
8 am – 5 pm
1800 050 041
Help in an emergency Drought assistanceMon – Fri
8 am – 8 pm
132 316
Exceptional Circumstances Relief HelpMon – Fri
8 am – 5 pm
132 850
Income ManagementIncome Management and BasicsCard enquiriesMon – Fri
8 am – 5 pm
1800 132 594
BasicsCard balance enquiry7 days a week
24 hours a day
1800 057 111
Indigenous AustraliansCentrelink Indigenous call centreMon – Fri
8 am – 5 pm
1800 136 380
Intent to claimRefer to one of the services by category in this table  
International ServicesInternational Services call centreMon – Fri
8 am – 5 pm
131 673
Job seekersNewstart Allowance (22 years of age and over)
Exceptional Circumstances Relief Help
Special Benefit and Employment Services Providers
Mon – Fri
8 am – 5 pm
132 850
Youth Allowance - job seeker (under 22 years of age)Mon – Fri
8 am – 5 pm
132 490
Jobs, Education and Training (JET)Mon – Fri
8 am – 8 pm
136 150
Languages (Multilingual)Multilingual Phone ServiceMon – Fri
8 am – 5 pm
131 202
Migrants, refugees & visitorsAssurance of SupportMon – Fri
8 am – 5 pm
132 850
myGovmyGov technical support (select option 1)Mon – Fri
7 am – 7 pm
132 307
Older AustraliansAge Pension
Bereavement assistance
Commonwealth Seniors Health Card
Pensioner concession cards
Widow B Pension
Wife Pension
Mon – Fri
8 am – 5 pm
132 300
Online accounts Centrelink – technical support (select option 2)Mon – Fri
7 am – 10 pm
132 307
myGov technical support (select option 1)Mon – Fri
7 am – 7 pm
132 307
People with disabilityDisability Support Pension
Mobility Allowance
Sickness allowance
Mon – Fri
8 am – 5 pm
132 717
Phone Self ServiceAccess your account by phone7 days a week
24 hours a day
136 240
Report incomeReport income for Centrelink payments7 days a week
24 hours a day
133 276
(13 EARN)
Rural & remote Australians Assistance for Isolated ChildrenMon – Fri
8 am – 4:30 pm
132 318
Drought assistanceMon – Fri
8 am – 8 pm
132 316
Students & trainees   Austudy
Low Income Health Care Card
Pensioner Education Supplement
Youth Allowance
Mon – Fri
8 am – 5 pm
132 490
ABSTUDY-Aboriginal and Torres Strait Islander studentsMon – Fri
8 am – 5 pm
1800 132 317
Assistance for Isolated ChildrenMon – Fri
8 am – 4:30 pm
132 318
Australian apprenticeshipsMon – Fri
8 am – 5 pm
133 633

Use the Child support phone numbers to contact us about child support related matters.

Use the Medicare phone numbers to contact us about Medicare related matters.

Child Support phone numbers

SubjectOperating hoursPhone number
Applying for child support and general enquiries including changes in circumstancesMon – Fri
8:30 am – 4:45 pm
131 272
Automated Child Support information service7 days a week
24 hours a day
131 107
Child Support Feedback and Complaints lineMon – Fri
8:30 am – 4:45 pm
1800 132 468
Child Support online accountsMon – Fri
8:30 am – 4:45 pm
131 272
Hearing impaired assistanceMon – Fri
8:30 am - 4:45 pm
133 677
National Relay Service – Quote 131 272
1800 810 586
TTY
myGov technical support (select option 1)Mon – Fri
7 am – 7 pm
132 307
Multilingual interpretingMon – Fri
8:30 am – 4:45 pm
131 450
Overseas cases teamMon – Fri
8:30 am – 4:45 pm
+61 3 6216 0864
International charges apply
Publications hotlineMon – Fri
8:30 am – 4:45 pm
1800 067 037

Use the Centrelink phone numbers to contact us about Centrelink related matters.

Use the Medicare phone numbers to contact us about Medicare related matters.

Medicare phone numbers

SubjectOperating hoursPhone number
Medicare general enquiries7 days a week
24 hours a day
132 011
Aboriginal and Torres Strait Islander Access LineMon – Fri
8:30 am – 5 pm
1800 556 955
Australian Childhood Immunisation Register enquiriesMon – Fri
8 am – 7 pm
1800 653 809
Australian Organ Donor RegisterMon – Fri
8:30 am – 5 pm local time
1800 777 203
Complaints and feedbackMon – Fri
8:30 am – 5 pm
1800 132 468
Health Identifiers serviceMon – Fri
8:30 am – 5 pm local time
1300 361 457
myGov technical support (select option 1)Mon – Fri
7 am – 7 pm
132 307
Multilingual Phone ServiceMon – Fri
8 am – 5 pm
131 450
Pharmaceutical Benefits Scheme - general enquiries7 days a week
24 hours a day
132 290
Pharmaceutical Benefits Scheme – taking or sending medicine overseas7 days a week
24 hours a day
1800 500 147
Special Assistance schemeMon – Fri
7 am – 5 pm AWST
1800 660 026

Use the Centrelink phone numbers to contact us about Centrelink related matters.

Use the Child support phone numbers to contact us about child support related matters.