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Phone us
Call us for information about payments and services for Medicare, Centrelink, or Child Support.
One number
To save you time, you can refer to recorded information about our payments and services on 132 468.
Public holidays
Some of these telephone lines are either closed or have limited opening times on public holidays. It is recommended that you make your call on normal business days.
Phone us about payments and services
For questions or help with payments and services refer to one of the numbers below
| About | Phone number | Operating hours |
|---|---|---|
| BasicsCard balance | 1800 057 111 FreeCALL BasicsCard balance enquiry | 24 hours a day, 7 days a week |
| Centrelink debt | 136 330 Repayment of Centrelink debt | MON-FRI 8:00am - 5:00pm |
| Child Support | 131 272 Child support related queries only including applying for child support, care arrangements and Child Support Online Services | MON-FRI 8:30am - 4:45pm |
| 131 107 Automated Child Support information service | 24 hours a day, 7 days a week | |
| Carers | 132 717 Carer payment and Carer allowance | MON-FRI 8:00am - 5:00pm |
| Complaints and feedback | 1800 132 468 to give feedback, suggestions or make a complaint | MON-FRI 8:00am - 5:00pm |
| Families | 132 318 Assistance for Isolated Children | MON-FRI 8:00am - 4:30pm |
| 132 850 Widow Allowance | MON-FRI 8:00am - 5:00pm | |
| 136 150 Family Tax Benefit, Child Care Benefit, Parenting Payment, Double Orphan Pension, Baby Bonus, Maternity Immunisation Allowance | MON-FRI 8:00am - 8:00pm | |
| 132 300 Bereavement Assistance, Widow B Pension, Wife Pension | MON-FRI 8:00am - 5:00pm | |
| Financial Information Service | 132 300 | MON-FRI 8:00am - 5:00pm |
| Foreign exchange | 1800 050 041 Information about foreign exchange rates | MON-FRI 8:00am - 5:00pm |
| Help in an emergency | 132 316 Drought assistance | MON-FRI 8:00am - 8:00pm |
| 132 850 Exceptional Circumstances Relief Help | MON-FRI 8:00am - 5:00pm | |
| 132 300 Bereavement assistance | MON-FRI 8:00am - 5:00pm | |
| Income Management | Freecall™ 1800 132 594 Income Management and BasicsCard enquiries | MON-FRI 8:00am - 5:00pm |
| Indigenous Australians | Freecall™ 1800 136 380 Centrelink Indigenous call centre | MON-FRI 8:00am - 5:00pm |
| 1800 556 955 FreeCALL Medicare Aboriginal and Torres Strait Islander Access Line | MON-FRI 8:30am - 5:00pm | |
| Intent to claim | Refer to one of the services by category (in this table) | Refer to one of the services by category (in this table) |
| International Services | 131 673 International Services call centre | MON-FRI 8:00am - 5:00pm |
| Job seekers | 132 850 Newstart Allowance, Exceptional Circumstances Relief Help, Special Benefit and Employment Services Providers | MON-FRI 8:00am - 5:00pm |
| 136 150 Jobs, Education and Training (JET) | MON-FRI 8:00am - 8:00pm | |
| Languages (Multilingual) | 131 202 Multilingual Phone Service | MON-FRI 8:00am - 5:00pm |
| Medicare | 132 011 Medicare general enquiries | 24 hours a day, 7 days a week |
| 132 290 Pharmaceutical Benefits Scheme general enquiries | 24 hours a day, 7 days a week | |
| 1800 500 147 Information about taking or sending Pharmaceutical Benefits Scheme medicine overseas | 24 hours a day, 7 days a week | |
| 1800 653 809 Australian Childhood Immunisation Register enquiries | MON-FRI 8:00am - 7:00pm | |
| 1800 777 203 Australian Organ Donor Register | 24 hours a day, 7 days a week | |
| 1800 660 026 Special Assistance scheme | MON-FRI 7:00am - 5:00pm AWST | |
| 1300 361 457 Health Identifiers service | MON-FRI 8:30am - 5:00pm local time | |
| Migrants, refugees & visitors | 132 850 Assurance of Support | MON-FRI 8:00am - 5:00pm |
| Older Australians | 132 300 Age Pension, pensioner concession cards, Bereavement assistance, Widow B Pension, Wife Pension, Commonwealth Seniors Health Card | MON-FRI 8:00am - 5:00pm |
| People with a disability | 132 717 Disability Support Pension, Mobility Allowance, Sickness allowance | MON-FRI 8:00am - 5:00pm |
| Phone Self Service | 136 240 Phone Self Service | 24 hours a day, 7 days a week |
| Report income | 133 276 (13 EARN) Report income for Centrelink payments | 24 hours a day, 7 days a week |
| Rural & remote Australians | 132 316 Drought assistance | MON-FRI 8:00am - 8:00pm |
| Students & trainees | Freecall™ 1800 132 317 ABSTUDY | MON-FRI 8:00am - 5:00pm |
| 132 318 Assistance for Isolated Children | MON-FRI 8:00am - 4:30pm | |
| 133 633 Australian apprenticeships | MON-FRI 8:00am - 5:00pm | |
| 132 490 Youth Allowance, Austudy, Pensioner Education Supplement, Low Income Health Care Card | MON-FRI 8:00am - 5:00pm | |
| Online phone help technical assistance | 132 011 Medicare – for general enquiries and where your enquiry will be logged | 24 hours a day, 7 days a week |
| 132 307 Centrelink – the online services support hotline | MON-FRI 7:00am - 10:00pm | |
| 131 272 Child Support – for general enquiries including online services | MON-FRI 8:30am - 4:45pm |
International phone numbers
For Centrelink and Child Support payments and services, refer to the international phone numbers to call us for free from outside Australia.