Advance payment options

You may be eligible to receive part of your Centrelink payment in advance. Whether you can access an advance payment depends on the type of payment you receive, how long you have been receiving it and the amount that you receive.

Watch our demonstration video about how to apply for an Advance Payment.

Eligibility

To receive an advance payment, you must be receiving one of the following payments:

  • ABSTUDY
  • Age Pension
  • Austudy
  • Carer Payment
  • Disability Support Pension
  • Family Tax Benefit Part A
  • Newstart Allowance
  • Parenting Payment (partnered)
  • Parenting Payment (single)
  • Widow Allowance
  • Widow B Pension
  • Wife Pension
  • Youth Allowance

For ABSTUDY, Austudy, Youth Allowance (students) and Family Tax Benefit, there is no minimum time that you must have been receiving the payment before you can receive an advance payment. For all of the other payments, you must have received an income support payment for three months before you are eligible for an advance payment.

You are not eligible to receive an advance payment if you are:

  • repaying an advance payment you received more than 12 months ago
  • owe a debt to the Australian Government
  • cannot afford to repay the advance payment out of your payment within 6 months without suffering financial hardship
  • not in Australia when you apply for the advance payment of your income support entitlement

Additional eligibility requirements for the following payments

ABSTUDY, Austudy, Newstart Allowance, Parenting Payment (single or partnered), Widow Allowance, Youth Allowance

You are not eligible to receive an advance payment if you received one in the previous 12 months. Exception: Parenting Payment Single customers who apply for an advance payment within 28 days of becoming single, may be eligible for another advance payment regardless of when they last received an advance payment, as long as they meet all the other eligibility requirements.

Payment details for Family Tax Benefit Part A

Number of advance payments

You can choose to receive the Family Tax Benefit advance as a one-off payment and/or as a regular advance.

A one-off advance is an advance payment you can receive on any day of the year. You can choose how much you receive, as long as the amount is within the minimum and maximum amount you are eligible for.

A regular advance is automatically paid to you every 26 weeks as long as you remain eligible, or until you ask us to stop paying a regular advance. The amount you receive as a regular advance will be the minimum advance amount. You can have only one regular advance in place at any given time.

You can have one or more one-off advances at any time, however the combined total of any regular and/or one-off advances is capped at $1,046.05.

Amount of advance payments

The maximum amount for a one-off advance is 7.5 per cent of your annual rate of Family Tax Benefit (Part A) (including add-ons but excluding Family Tax Benefit (Part A) Supplement), capped at $1,046.05 for the 2013/2014 financial year.

The minimum amount for a one-off advance is 3.75 per cent of the standard rate for one child under 13 years. This is also the amount for a regular advance.

If you are being paid Family Tax Benefit as a blended family, the minimum and maximum advance amounts will be based on your blended family percentage.

If you are still repaying an existing advance payment, the maximum amount you may receive is the maximum amount you are eligible for, minus the original amount of each existing FTB advance payment which has not been fully repaid.

Payment details for Age Pension, Disability Support Pension, Carer Payment, Widow B Pension, Wife Pension

Number of advance payments

The number of advance payments that can be taken over any given 13 fortnight period (6 months) are:

  • one advance payment at the maximum amount
  • one or two advance payments greater than the minimum amount, or
  • three advance payments each at the minimum amount

Amount of advance payments

The amount available to you is limited by a minimum and maximum amount shown below.

Advance amountSingle pension customerPartnered pension customer
Minimum$397.60$299.70
Maximum$1192.80$899.10

If you receive a part rate or ‘under 21’ rate of pension, the maximum amount will depend on the amount of pension you receive.

These amounts are linked to increases in adult pension payments, so that the minimum and maximum advance payment amounts will keep pace with increases in pension payments each March and September.

Payment details for ABSTUDY, Austudy Payment, Newstart Allowance, Parenting Payment (Partnered), Parenting Payment (Single), Widow Allowance, Youth Allowance

Number of advance payments

Once in a 12 month period.

Amount of advance payments

The maximum amount is $500. The minimum amount is $250.

Payment details for Special Employment Advance

Additional eligibility requirements

To receive a Special Employment advance you also need to:

  • be in receipt of an eligible payment, and
  • be unable to accept an offer of at least six weeks employment that will reduce your payments by at least 50 per cent, unless you receive the Special Employment Advance, or
  • have earned and advised income from employment that has reduced your payment by at least 50 per cent, but will not receive it for at least two working days, and be in severe financial hardship.

Number of advance payments

One or more up to the maximum amount.

Amount of advance payments

The maximum amount is $500. The minimum amount is $50.

Paying advance payments back

Repayments are made fortnightly by reducing your payment.

Repayments start the next payment date after the advance payment. You can make extra repayments by cash or cheque at your nearest DHS Service Centre offering Centrelink services. Making extra repayments may not necessarily mean that you will be eligible to receive another advance any earlier.

If the payment you receive changes, repayments will continue from your new payment. If you stop receiving a payment, you will still need to repay the amount you owe.

If you have received an advance and are having difficulties with repaying it, please talk to us about your situation to find out what assistance is available.

Online Services

If you are registered for Online Services, you can:

  • apply for an advance payment
  • check when you are next eligible for an advance
  • check the balance of your current advance/s
  • check your advance history for the past two years
  • check the repayment amount for each current advance
  • manage your regular Family Tax Benefit (Part A) advance payment

Express Plus mobile apps

If you are a student or job seeker you can use an Express Plus mobile app to:

  • apply for an advance payment
  • check when you are next eligible for an advance
  • check the balance of your current advance/s
  • check your advance history for the past two years
  • check the repayment amount for each current advance

Claiming

You can apply for an advance payment at any time and in a number of ways.

Claiming online

Claiming by Express Plus mobile apps

Claiming by phone

  • Phone self service on 136 240.
  • Contact us via phone

In person

You will need to tell us about your income and expenses. This is to make sure you can afford to repay the money to us.

Documentation

We will tell you if there are other documents and forms you need to provide. The sooner we receive your documents, the sooner we can process your claim.

Claim outcome

If we cannot give you an advance payment we will let you know why.

If you disagree with a decision we make

You always have the right to appeal any decision made by us.