New South Wales bushfires – October 2013

If you or someone you know has been affected by this disaster you should contact us to check your eligibility.

Eligibility for assistance & payment rates

We can help if you have been adversely affected by the bushfires in New South Wales that began on 9 October 2013.

The Australian Government Disaster Recovery Payment (AGDRP) is available to assist people who have been adversely affected by the bushfires in New South Wales that began on 9 October 2013.

The Disaster Recovery Allowance (DRA) provides assistance for employees, small business persons and farmers who experience a loss of income as a direct result of the NSW Bushfires October 2013. Read more about the Disaster Recovery Allowance (DRA).

Ex-gratia assistance for New Zealand non-protected special category visa holders is available to assist New Zealand citizens living in Australia who hold a non-protected special category visa (subclass 444) and who are adversely affected by the New South Wales Bushfires in October 2013. Read more about this payment.

Eligible New Zealand visa holders can now also claim Ex-Gratia Income Support Allowance. Read more about this payment.

Australian Government Disaster Recovery Payment (AGDRP)

Payments of $1,000 per eligible adult and $400 per eligible child will be made if you:

  • are an Australian resident, and
  • are 16 years or older or are receiving a social security payment, and
  • have not already received an Australian Government Disaster Recovery Payment for the bushfires, and
  • have experienced one or more of the following:
    • you have been seriously injured
    • you are the immediate family member of an Australian killed as a direct result of the bushfires
    • your principal place of residence has been destroyed or has sustained major damage
    • you are the principal carer of a dependent child who has experienced any of the above

You have until 18 April 2014 to make a claim for the following Local Government Areas:

  • Blue Mountains
  • Lithgow
  • Muswellbrook
  • Port Macquarie – Hastings
  • Port Stephens
  • Wingecarribee
  • Wyong

You have until 21 April 2014 to make a claim for the following Local Government Area:

  • Lake Macquarie

You  have until 28 April 2014 to make a claim for the following Local Government Area:

  • Wollondilly

Claims cannot be lodged on behalf of deceased customers or their estate. You may however be eligible to lodge a claim in your own right if you are the immediate family member of a person who is killed as a direct result of the bushfires.

Making a claim

Before you start, check if you are eligible for this payment. 

You may need to show us proof of identity (e.g. driver’s licence or passport) and evidence you are eligible for this payment (e.g. hospital admission, evidence of damage to principal place of residence) before you can be paid. Even if you cannot provide this immediately, you should lodge a claim without delay and provide the supporting documents to us within 14 days.

If you provide a mobile phone number or email address when you make a claim for a payment or service we may send you information messages appropriate to your circumstances, using electronic messaging. Read more about the terms and conditions of our electronic messaging service.

Claiming options

You can choose to claim:

Online

If you already have a Centrelink online account

You can log on to your Centrelink online account using your Customer Access Number (CAN) and password.

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Select an account

If you do not have a Centrelink online account

if you have a Customer Reference Number (CRN) then you can complete your registration now.

if you do not have a CRN you will receive a Customer Access Number (CAN) to get you started.

Register

By Phone

  • call us on 180 22 66
  • to speak to us in languages other than English, call 131 202

In person, by post, or by fax

  1. read the Australian Government Disaster Recovery Payment (AGDRP) - New South Wales bushfires October 2013 fact sheet
  2. download the Australian Government Disaster Recovery Payment (AGDRP) - New South Wales bushfires October 2013 claim form
  3. complete and sign the claim form and
    • take the claim form and any other documents you were asked to provide to your nearest Centrelink or Medicare Service Centre or Agent, or
    • post to:
      Emergency Processing Centre
      Reply Paid 7815
      Canberra BC
      ACT 2610

    • you can also fax your form to 1300 727 760. Please ensure any accompanying documentation is clearly identified with your name

Your personal information is protected by law, including the Privacy Act 1988, and is collected by the department for the assessment and administration of payments and services. This information is required to process your claim. Read more about how we manage your privacy and personal information.