Queensland floods - January 2013 (ex-gratia assistance for New Zealanders)

An ex-gratia payment is available to assist New Zealand 'non-protected' special category visa holders (sub-class 444) who have been adversely affected by the Queensland floods that began on 21 January 2013.

The claiming period for the Bundaberg, Gladstone, Gympie, Fraser Coast, Lockyer Valley and North Burnett Local Government Areas has now closed. However, late claims may be considered in exceptional circumstances.

You still have until 6 August 2013 to lodge a claim for the following Local Government Areas:

  • Somerset
  • Rockhampton

You have until 12 August 2013 to lodge a claim for the following Local Government Areas:

  • South Burnett
  • Cherbourg

Eligibility

Payments of $1,000 per eligible adult and $400 per eligible child will be made if you:

  • are 16 years or older, and
  • are a non-protected special category visa holder (sub-class 444) and a 'non-resident' under the Social Security Act, and
  • have participated in the Australian tax system for at least one year in the past three financial years or are currently engaged in income generating activities with a likelihood of paying tax in Australia on before 29 January 2014, and
  • have not already received an Australian Government Disaster Recovery Payment for the disaster, and
  • have experienced one or more of the following:
    • you have been seriously injured
    • you are the immediate family member of an Australian killed as a direct result of the floods
    • your principal place of residence has been destroyed or has sustained major damage
    • you have been unable to gain access to your principal place of residence for a period of at least 24 hours
    • you have been stranded in your principal place of residence for a period of at least 24 hours
    • your principal place of residence was without electricity, water, gas, sewage services or another essential service for a continuous period of 48 hours
    • you are the principal carer of a dependent child who has experienced any of the above

You can only claim on behalf of a deceased individual or their estate if the individual submitted a valid claim before their death. You may however be eligible to lodge a claim in your own right if you are the immediate family member of a person who is killed as a direct result of the bushfires.

Claiming

You can:

  • call us on 180 22 66
  • complete, sign and take your claim form to your nearest Department of Human Services (Centrelink or Medicare) Service Centre or Agent, or post to:

Emergency Processing Centre
Reply Paid 7815
Canberra BC
ACT 2610

You can also fax your form to 1300 727 760. Please ensure any accompanying documentation is also clearly identified with your name.

Claim form