Service availability for Centrelink online accounts and Phone Self Service

Centrelink online accounts and Phone Self Service are available at scheduled times each day. We will let you know on this page when online services have scheduled maintenance.

Visit the Customer service changes page for service availability information on Child Support online accounts and Medicare online accounts.

Normal service available times

StateMondayTuesday to ThursdayFridaySaturdaySunday
ACT, NSW, TAS, VIC3 am to 12 midnight12 am to 1 am,
4 am to 12 midnight
12 am to 1 am,
4 am to 12 midnight
4 am to 8 pm4 am to 10 pm
SA2:30 am to 12 midnight12 am to 12:30 am,
3:30 am to 12 midnight
12 am to 12:30 am,
3:30 am to 11:30 pm
3:30 am to 7:30 pm3:30 am to 9:30 pm
NT1:30 am to 11:30 pm2:30 am to 11:30 pm2:30 am to 10:30 pm2:30 am to 6:30 pm2:30 am to 8:30 pm
QLD2 am to 12 midnight3 am to 12 midnight3 am to 11 pm3 am to 7 pm3 am to 9 pm
WA12 am to 10 pm1 am to 10 pm1 am to 9 pm1 am to 5 pm1 am to 7 pm

Note: 12 am represents the start of the day and 12 midnight represents the end of the day.

Scheduled maintenance

Centrelink Customer online accounts and Business Online Services will be unavailable on the following dates due to scheduled maintenance. We apologise for any inconvenience.

DateDayTime
10 January - 11 January 2015Saturday to Sunday8pm to 6pm
14 February - 15 February 2015Saturday to Sunday8pm to 6pm
13 March - 16 March 2015Friday to Monday11pm to 4am
21 March - 22 March 2015Saturday to Sunday8pm to 6pm
11 April - 12 April 2015Saturday to Sunday8pm to 6pm

The above dates were correct at time of publication however are subject to change from time to time. Dates will be confirmed two weeks prior to scheduled outages.

Online accounts support hotline available times

For assistance with Centrelink online accounts you can contact the online accounts support hotline on 132 307. The hotline is available Monday to Friday from 7 am to 10 pm local time.

This number is not for payment enquiries. You can find the payment line most appropriate to your circumstances on the contact us page.

You can also send us feedback or request assistance through secure message.