Service availability for Centrelink online accounts and Phone Self Service
Centrelink online accounts and Phone Self Service are available at scheduled times each day. We will let you know on this page when online services have scheduled maintenance.
Visit the Customer service changes page for service availability information on Child Support online accounts and Medicare online accounts.
Normal service available times
|State||Monday||Tuesday to Thursday||Friday||Saturday||Sunday|
|ACT, NSW, TAS, VIC||3 am to 12 midnight||12 am to 1 am,|
4 am to 12 midnight
|12 am to 1 am,|
4 am to 12 midnight
|4 am to 8 pm||4 am to 10 pm|
|SA||2:30 am to 12 midnight||12 am to 12:30 am,|
3:30 am to 12 midnight
|12 am to 12:30 am,|
3:30 am to 11:30 pm
|3:30 am to 7:30 pm||3:30 am to 9:30 pm|
|NT||1:30 am to 11:30 pm||2:30 am to 11:30 pm||2:30 am to 10:30 pm||2:30 am to 6:30 pm||2:30 am to 8:30 pm|
|QLD||2 am to 12 midnight||3 am to 12 midnight||3 am to 11 pm||3 am to 7 pm||3 am to 9 pm|
|WA||12 am to 10 pm||1 am to 10 pm||1 am to 9 pm||1 am to 5 pm||1 am to 7 pm|
Note: 12 am represents the start of the day and 12 midnight represents the end of the day.
|12 September - 15 September||Friday to Monday||9pm to 3am|
|20 September - 21 September||Saturday to Sunday||8pm to 6pm|
|11 October - 12 October||Saturday to Sunday||8pm to 6pm|
|1 November - 2 November||Saturday to Sunday||8pm to 6pm|
|5 December to 8 December||Friday to Monday||9pm to 3am|
|13 December to 14 December||Saturday to Sunday||8pm to 6pm|
The above dates were correct at time of publication however are subject to change from time to time. Dates will be confirmed two weeks prior to scheduled outages.
Online accounts support hotline available times
For assistance with Centrelink online accounts you can contact the online accounts support hotline on 132 307. The hotline is available Monday to Friday from 7 am to 10 pm local time.
This number is not for payment enquiries. You can find the payment line most appropriate to your circumstances on the contact us page.
You can also send us feedback or request assistance through secure message.