Protect your privacy when using Centrelink Online Services
Make sure you have the latest operating system, web browsing and security updates installed on your computer before using online services.
Securing your information
We never email customers to request their online services details.
If you receive an email asking you to confirm or supply your CAN or password, please delete the email without clicking on any links, or opening any attachments.
From time-to-time you may receive a call from a staff member. If you are unsure that the person on the telephone might not be from the department, you can ask the staff member for their name and you can contact us to confirm.
Read more about your right to privacy.
Checking your browser’s security settings when you log on
When you log on to Centrelink Online Services, look for the "padlock" icon in your browser screen. The "padlock" indicates that you are entering a page with security features. To find out more about the security certificates built into the page click on the "padlock" icon.
Here are some screenshot examples of the "padlock" icon (indicated by the red arrow) taken from various browsers:
Internet Explorer 6
Internet Explorer 8
Mozilla Firefox 3.0
Securing your computer against viruses and other security risks
We are aware of programs on the internet that without your knowledge can install themselves on your computer and capture your personal details. These programs can then forward your personal information to another computer where it can be used by other people.
Make sure you protect your privacy when you are online by ensuring that the computer you use is secure against viruses, Trojans and other security risks.
You can also find more information about online security on: