Service availability for Centrelink Online Services and Phone Self Service

Centrelink Online Services and Phone Self Service are available at scheduled times each day. We will let you know on this page when online services have scheduled maintenance.

Visit the Customer service changes page for service availability information on Child Support Online Services and Medicare Online Services.

Normal service available times

StateMondayTuesday to ThursdayFridaySaturdaySunday
ACT, NSW, TAS, VIC3 am to 12 midnight12 am to 1 am, 4 am to 12 midnight12 am to 1 am, 4 am to 12 midnight4 am to 8 pm4 am to 10 pm
SA2:30 am to 12 midnight12 am to 12:30 am, 3:30 am to 12 midnight12 am to 12:30 am, 3:30 am to 11:30 pm3:30 am to 7:30 pm3:30 am to 9:30 pm
NT1:30 am to 11:30 pm2:30 am to 11:30 pm2:30 am to 10:30 pm2:30 am to 6:30 pm2:30 am to 8:30 pm
QLD2 am to 12 midnight3 am to 12 midnight3 am to 11 pm3 am to 7 pm3 am to 9 pm
WA12 am to 10 pm1 am to 10 pm1 am to 9 pm1 am to 5 pm1 am to 7 pm

Note: 12 am represents the start of the day and 12 midnight represents the end of the day.

Scheduled maintenance

Centrelink Customer Online Services and Business Online Services will be unavailable on the following dates due to scheduled maintenance. We apologise for any inconvenience.

DateDayTime
12 AprilSaturdayFrom 8 pm
13 AprilSundayUntil 6 pm
17 MaySaturdayFrom 8 pm
18 MaySundayUntil 6 pm

The above dates were correct at time of publication however are subject to change from time to time. Dates will be confirmed two weeks prior to scheduled outages.

Online services support hotline available times

For assistance with Centrelink online services you can contact the Online Services support hotline on 132 307. The hotline is available Monday to Friday from 7 am to 10 pm local time.

This number is not for payment enquiries. You can find the payment line most appropriate to your circumstances on the contact us page.

You can also send us feedback or request assistance through secure message.