Claiming Family Tax Benefit A and B

Before you start

Check if you are eligible for this payment before you start your claim.

It will help to have the following information handy before you fill out your claim form for Family Tax Benefit (FTB):

  • your family’s income details. That is combined estimates for the current financial year. For FTB for a past financial year, combined actual income for that year
  • your passport number if applicable
  • the date you first arrived in Australia if you were not born in Australia
  • details of periods you or your child were outside Australia if applicable
  • your partner’s residence details
  • details about your child including:
    • name
    • date of birth
    • details of previous carer if applicable
    • details of shared care arrangements if applicable
    • details of child support received if applicable, and
    • proof of birth or entry into care if not already established
  • your bank account details. The account must be in your name. A joint account is acceptable. It cannot be in a child’s name unless you are the signatory or trustee
  • tax file numbers for you and your partner

Payment options

The claim form you use depends on the payment option you choose.

Payment frequency

Fortnightly payments

You will need to submit a Claim for Paid Parental Leave and Family Assistance form online or download a copy.

You will also need to estimate your income and later lodge tax returns and have the Australian Taxation Office confirm your income for you and your partner, or tell us that you are not required to lodge a return.

An annual payment

You will need to submit a Claim for an annual lump sum payment of Family Tax Benefit for the 2013–14 financial year form online or download a copy.

You will also need to lodge tax returns and have the Australian Taxation Office confirm your income for you and your partner, or tell us that you are not required to lodge a return. You must keep accurate records when claiming Family Tax Benefit as a lump sum. You should keep records about changes to shared care arrangements and changes in your personal circumstances.

Claiming options

Online

Our online services are a secure, convenient and easy way to start a claim for FTB. Once you have completed your claim online, bring the supporting documents requested on the claim form to a service centre within 14 days.

If you already have a Centrelink online account

You can log on to Centrelink online account through myGov using your Customer Reference Number (CRN) and password. Select ‘Apply for a Payment’ then ‘Make a Claim’ from the menu to start your claim.

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If you do not have a Centrelink online account

If you have a Customer Reference Number (CRN), you can complete your registration now.

If you do not have a CRN, you will receive a Customer Access Number (CAN) to get you started.

Register

In person

You can make a claim for FTB by completing a:

If you do not have access to a printer, you can pick up the form from your nearest service centre or call us on 136 150 and we can send it to you.

Supporting documentation

You will need to provide:

If we require any other documents we will notify you.

Submit claim

You can claim Family Tax Benefit as early as 3 months before your child is born or enters your care.

If you begin your claim online, you will need to provide us with your supporting documentation within 14 days.

If you are claiming in person, submit your form and supporting documentation to your nearest service centre. We will need these documents before we can finalise your claim.

Claim outcome

We will inform you whether your claim is successful. If you are eligible for FTB, we will tell you when your payment will start and how much you will get paid.

You always have the right to appeal any decision we make. Read more about reviews and appeals.