Ways of claiming a Health Care Card
You can make a claim for some of the Health Care Cards on line or by filling in the appropriate forms.
Claiming on line
An online claim option is available for the Foster Child Health Care Card and Ex-Carer Allowance (child) Health Care Card. The Low Income Health Care Card must be claimed using a paper claim form.
If you wish to claim on line, you should register for Online services and then log on to claim the appropriate Health Care Card.
Claiming with forms
To claim a card using a paper claim form you can:
- print out a Claim for a Health Care Card form or Application for a Health Care Card for former recipients of a Carer Allowance Health Care Card or
- call us on the appropriate services and payments telephone numbers so we can post you a form or
- visit your nearest DHS Service Centre
Documentation
When lodging your claim, we will ask you for information to assess your entitlement. This includes your and your partner's income and assets.
Once you submit your claim you will need to provide proof of identity. We will also tell you if there are other documents and forms you need to provide. You will need to submit these within 14 days. The sooner we receive your documents, the sooner we can process your claim.
Claim outcome
We will send you a letter advising whether your claim has been successful.
If your claim is successful, we will send your Health Care Card in the mail.
If you disagree with a decision we make
You always have the right to appeal any decision made by us. See information on Reviews and appeals.