Income Management—referred by child-protection authority
Why your payments are being income managed
Your payments may be income managed because you have been referred to us by a case worker from your local child-protection authority. This is because the social worker believes that Income Management can help you and your family.
How this affects your payments
70 per cent of your payments and 100 per cent of any advance and lump-sum payments you receive will be income managed. The rest of your payments will be paid to you in the usual way. Your income managed money can be used to pay for essentials such as rent, bills, and food that you and your family need.
How long payments will be income managed for
Your case worker may refer you for Income Management for periods of three to 12 months. At the end of each period, your case worker will assess your progress and may decide to keep you on Income Management for another three to 12 month period.
If you do not want to be income managed
Exemptions do not apply to customers who have been referred for Income Management by a child-protection authority.
If you are not happy with the child-protection authority’s decision to refer you to the department to income manage your payments, you must contact your case worker for information on how to appeal.