Income Management—referred by a Department of Human Services social worker
Why your payments are being income-managed
Your payments may be income-managed because an Australian Government Department of Human Services Social Worker has decided that Income Management can help you and/or your family, based upon your current circumstances.
How this affects your payments
50 per cent of your payments and 100 per cent of any advance and lump-sum payments you receive will be income-managed. The rest of your payments will be paid to you in the usual way. Your income-managed money can be used to pay for essentials such as rent, bills, and food that you and your family need.
How long payments will be income-managed for
Your payments may be income-managed for up to 12 months. During this time, a department social worker may review how you are going. If your circumstances have improved, the social worker may take you off Income Management. If your circumstances have not improved, you may stay on Income Management.
If you believe that your circumstances have improved and that you are now able to look after your needs and/or the needs of your family, you can ask our social worker to reconsider his or her decision.
If you do not want to be income-managed
Exemptions do not apply to customers who have been referred for Income Management by a department social worker.