Income Management—referred by the Queensland Family Responsibilities Commission
Why your payments are being income managed
Your payments may be income managed because you have been referred to the Australian Government Department of Human Services by the Queensland Family Responsibilities Commission (FRC). This is because the FRC believes that Income Management can help you and your family.
How this affects your payments
The FRC will recommend between 60 to 75 per cent of your payments to be income managed. 100 per cent of any advance and lump-sum payments you receive will also be income managed. The rest of your payments will be paid to you in the usual way.
Your income managed money can be used to pay for essentials such as rent, bills, and food that you and your family need.
How long payments will be income managed
The Queensland Family Responsibilities Commission may refer you for Income Management for periods of three to 12 months. At the end of each period, FRC will assess your progress and may decide to keep you on Income Management for another three to 12-month period.
If you do not want to be income managed
Exemptions do not apply to customers who have been referred for Income Management by the FRC.
If you are not happy with the FRC decision to refer you to the department for Income Management, you must contact the FRC for information on how to appeal.