Listen to this page. This will open in a new window and will play an audio version of the main content on this page.

Self-service options for Income Management and BasicsCard

Self service is an easy and secure way to manage your income-managed money without having to wait to speak with a Customer Service Officer.

You can access self service by:

• calling our self-service line, on 136 240
• using our Online Services or Registering for self service
• using self-service phones and/or computers at our service centres.

You can use self service to:

• check your BasicsCard and Income Management account balance
• access your account details
• check your remaining daily spend limit
• check your recent transaction history for Income Management and BasicsCard
• check your expense allocations (not available over the phone)
• apply for an advance payment
• request an Income Management statement
• transfer available income-managed funds to your BasicsCard (conditions apply)
• check and update your option to print BasicsCard balances on EFTPOS receipts at participating merchants
• make one off payments directly to approved Income Management organisations.

You can search for approved Income Management organisations or BasicsCard Merchants in your area via the Find a business or organisation search tool.