Claiming the Low Income Health Care Card
Before you start
Check if you are eligible for this payment before you start your claim.
Begin a claim
A secure, convenient and easy way to start a claim for a Low Income Health Care Card. Once you have completed your claim online, bring the supporting documents requested on the claim form to a service centre within 14 days.
If you do not have an online account
If you have a Customer Reference Number (CRN) then you can complete your registration now.
If you do not have a CRN you will receive a Customer Access Number (CAN) to get you started.
If your partner also wants to claim a Low Income Health Care Card, they will need to lodge a separate online claim.
Unable to claim online
Print and complete a Claim for a Health Care Card form.
If you do not have access to a printer, you can pick up the form from your nearest service centre or call us and we can send one to you:
- 1800 132 317 if you get ABSTUDY or
- 132 490 if you get Austudy, Youth Allowance or are a low income earner
If your partner also wants to claim a Low Income Health Care Card, you can both apply on a single paper claim form.
You may need to complete some additional forms with the claim form. This will help us assess your claim accurately, based on your personal circumstances. Additional forms and documents you may need to provide include:
- identity documents for yourself and your partner
- proof of your adjusted taxable income for yourself and your partner, or
- any other verification documents we request
Submit your claim
If you completed your claim online you will need to provide us with your supporting documentation within 14 days.
If you are claiming in person, submit your claim and supporting documentation to your nearest service centre. We will need these documents before we can finalise your Low Income Health Care Card claim.
If your claim is successful, we will send your Low Income Health Care Card in the mail.
You have the right to appeal any decision we make. Read more about reviews and appeals.