Claiming Parenting Payment

Before you start

Check if you are eligible for this payment before you start your claim.

If you have a Centrelink online account you will need level 3 access to claim Parenting Payment online.

If you have never been a Centrelink customer you will need to visit your nearest service centre to register. You need to bring photo identification with you. We will help you register for a Centrelink online account.

Anyone who has previously received a payment or concession from us will be considered a Centrelink customer. It does not matter how long ago this was, you can still register for a Centrelink online account.

Until you register and have a Centrelink online account with level 3 access you won’t be able to make a claim online.

Begin your claim

If you already have a Centrelink online account

You can log on to your Centrelink online account using your Customer Access Number (CAN) and password.

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If you do not have a Centrelink online account

If you have a Customer Reference Number (CRN) then you can complete your registration now.

If you do not have a CRN you will receive a Customer Access Number (CAN) to get you started.


Submit your claim

If you are claiming online, you will submit your claim electronically at the end of the process. During the claim process there’ll be questions for you to answer about your circumstances. This will include personal information about you, your partner, as well as details about your income and assets. You will also need to have your bank account and tax file numbers handy as you will require these as part of your claim.

Make sure you finish your claim and submit it within 14 days of starting an online claim. By submitting your claim within 14 days we can backdate your payments to this date.

If you are lodging your claim over the phone or in person, you will be told if we need any further information or documentation to assess your claim.

Supporting forms and documentation

You may need to complete some additional forms to help us assess your claim accurately, based on you and your partner’s personal circumstances.

If you are claiming online you can upload your supporting documents using the Document Lodgement Service.

If we ask you to provide other documents and forms, you will need to submit these within 14 days. The sooner we receive your documents, the sooner we can work out your entitlement.

If you are lodging your claim over the phone or in person, we will advise you of the best way to complete your claim.

Unable to claim online

The easiest way to claim Parenting Payment is online. If there are reasons you cannot claim online, you can call us or visit your nearest service centre to start your claim.

Claim outcome

We will tell you whether your claim is successful. If you are eligible for Parenting Payment, we will let you know when your payment will start and how much you will get paid.

You have the right to appeal any decision we make. Read more about reviews and appeals.

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