Claiming the Pension Bonus

Before you start

Check if you are eligible for this payment before you start your claim.

You must claim the Pension Bonus with your Age Pension. Your claim must be made within 13 weeks of the following events:

  • you stop meeting the work test, or
  • a period of non-accruing membership ends

Pension Bonus claims lodged later than 13 weeks after these events could result in the amount of the bonus payable being reduced or lost.

We have the discretion to accept a claim after the 13 week claim period, where the delay occurred due to special circumstances. For example, the claim was delayed due to a serious illness of a close family member.

Members of the scheme may benefit by claiming their pension and bonus after employment income ceases, or superannuation arrangements are finalised. One of our Financial Information Service officers can help you explore on-going options and the timing of your claim for Age Pension and Pension Bonus. To make an appointment with a Financial Information Service officer or ask for information on investment planning, call 132 300.

Claiming options

You can claim your Pension Bonus and Age Pension online or by using a claim form.

Online

Our online services are a secure, convenient and easy way to start a claim for Pension Bonus. Once you have completed your claim online, bring the supporting documents requested on the claim form to a service centre within 14 days.

If you already have a Centrelink online account

You can log on to your Centrelink online account using your Customer Access Number (CAN) and password.

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Select an account

If you do not have a Centrelink online account

If you have a Customer Reference Number (CRN) then you can complete your registration now.

If you do not have a CRN you will receive a Customer Access Number (CAN) to get you started.

Register

Claim form

Print and complete your own forms:

If you do not have access to a printer, you can pick up the form from your nearest service centre or call us on 132 300 and we can send a claim pack to you.

Claiming if you have a partner

If your partner is also a member of the scheme, you may choose to claim the bonus together.

One of our Financial Information Service officers can help you explore ongoing options and the timing of your claim for Age Pension and Pension Bonus.

Supporting documentation

In addition to your claim form you may need to provide:

Claim outcome

We will inform you whether your claim is successful. If you are eligible for the Pension Bonus Scheme, we will tell you when your payment will start and how much you will get paid.

You always have the right to appeal any decision we make. Read more about reviews and appeals.

Pension Bonus Scheme Top-up

We will automatically check to see whether you qualify for a Pension Bonus Top-up payment 13 weeks after Age Pension is granted.