Collection of child support payments by us (Child Support Collect)
Once we have made a child support assessment, accepted a child support agreement or registered a court order, we will tell you how much child support needs to be paid. Then we collect and transfer child support payments for you.
Child Support Collect is where we collect the payments from the paying parent and transfer the amount to the receiving parent.
Payment frequency and due date
The paying parent chooses whether to make weekly, fortnightly or monthly payments. Payments are due 7 days after the chosen payment period.
Payments are not in advance, which means that payments are for the past week, fortnight or month not the upcoming week, fortnight or month.
Paying parents who are registered for Child Support Online Services will receive their payer account statements electronically each month. A paper copy will be sent to paying parents who are not registered.
When payments are made
Receiving parents may receive a child support payment on any business day from the 8th of the month onwards. The exact date depends on when we receive the payment and the way the payment is made.
Receiving parents will receive a payment when:
- the paying parent has made a payment for the previous payment period and we have received it
- there is at least $5.00 available to transfer, and
- the receiving parent’s account details are correct—that is, the branch number (BSB), the account number and the account name are correct
As a receiving parent, it is important to make sure your account details are correct as we may not be able to recover funds disbursed to an incorrect account.
Receiving parents can receive payments to their nominated Australian bank account. If you do not have access to an Australian bank account, you can receive child support from us by cheque.
If you are a receiving parent and want to know when you have received a Child Support payment, you can register for Child Support Online Services to get email alerts.
How payments can be made
The paying parent can choose how to make payments using a range of different payment methods. Please note we do not accept cash payments.
To make sure payments are allocated correctly and without delay, always include your 16-digit payment reference number found on your payer account statement with your payments.
If you are a paying parent and do not have your payment reference number or need more information about your payment options, call the Payments Hotline on 1800 241 272.