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Intent to Claim
Quick links
- Register your intent to claim for a service online
- Call us on one of our Services & Payments telephone numbers
- Find your nearest DHS Service Centre
An Intent to Claim lets us know you are seeking a payment or concession card from us before you submit your claim form.
Starting a claim online is considered an intent to claim.
It can take some time to process the quantity of claim forms we receive. By submitting your claim form with 14 days of registering your intent to claim, we can backdate your payments to this date.
To register an 'intent to claim', you can:
- send us a secure online message or
- phone us on 132 850 or
- visit your nearest DHS Service Centre
If you cannot phone us yourself, someone else can telephone us on your behalf, so that you can register your intent to claim as soon as possible.