Intent to Claim
An Intent to Claim lets us know you are seeking a payment or concession card from us before you submit your claim form.
Starting a claim online is considered an intent to claim.
It can take some time to process the quantity of claim forms we receive. By submitting your claim form with 14 days of registering your intent to claim, we can backdate your payments to this date.
To register an 'intent to claim', you can:
If you cannot phone us yourself, someone else can telephone us on your behalf, so that you can register your intent to claim as soon as possible.