Updating your personal details on a Medicare Card
Changes to your Medicare card details, such as change of name, gender or date of birth, must be done in person at your local Medicare Service Centre. Supporting documentation will be required.
Our Customer Service Officers will treat sensitive issues in confidence. You may discuss any changes to your enrolment by calling 132 011.
Appropriate supporting documents are:
- current driver’s licence
- birth certificate
- marriage certificate issued by Births, Death & Marriages (non-commemorative)
- legal document
- bills such as telephone or electricity accounts.
Once your name has been changed, we will cancel your old card and keep it. You will be given your new card number on a temporary card to use until you receive your new card in the mail.
In extreme cases, if you live in a remote area or cannot visit a Medicare Service Centre, you can send a signed request with certified copies of the above documents and your current Medicare card to:
Department of Human Services
GPO Box 9822
in your capital city.
Until your new card arrives in the mail, it is important you record your old card number for Medicare claiming purposes.