Help for online services

Service available times

Centrelink Online Services are available at scheduled times each day. Read more about service available times.

We will let you know on the service available times page when Centrelink, Medicare or Child Support online services have scheduled maintenance.

Online service assistance

myGov accounts

You can recover your username or reset your password by following the 'forgotten your username' or 'forgotten your password' links on the myGov sign in page.

Watch our myGov instructional videos to see how easy it is to use online services with a myGov account.

Centrelink Online Services

There are a range of step-by-step guides to help you use your Centrelink online account. The guides take you through the main Centrelink online transactions, one step at a time.

If you have forgotten your password visit the reset your password page.   

If you have forgotten your Customer Access Number (CAN), or temporary password, and haven't enrolled any secret questions and answers you will need to re-register for online service.

If you need help visit the Centrelink online services help page.

Medicare Online Services

To access your Medicare account online, you need to sign in to myGov. For help, select ‘Need help’ in myGov.

If you need help with your Medicare account online, visit Medicare Online Services.

Child Support Online Services

To access your Child Support online account, you need to sign in to myGov. For help, select ‘Need help’ in myGov.

If you need help with your Child Support online account, visit Help using Child Support Online Services.

About our online services

You can access a range of services online whenever and wherever it suits you. Read more about: