Help for online accounts

  Help for myGov, Centrelink, Medicare and Child Support online accounts.

Service availability

From natural disasters through to system maintenance, sometimes our service delivery can be interrupted. Read about current customer service changes that may impact your online account.

Online guides

Use our step by step guides and videos to help you make the most out of your online account.

myGov accounts

You can recover your username or reset your password by following the forgotten your username or forgotten your password links on the myGov website.

With a myGov account you can access multiple Australian Government online accounts including Medicare, Child Support and Centrelink with a single username and password. Read more on the myGov website.

Watch our myGov instructional videos to see how easy it is to use online accounts with a myGov account.

Need help topics and instructional videos are available on the myGov website to help you create your account and link your member services.

The myGov help desk operates from 7 am to 10 pm Monday to Friday. Call 132 307 and select Option 1.

Centrelink online accounts

If you need help with your Centrelink online account visit Centrelink online accounts or Online account guides and video demonstrations.

Lost account details including password reset

If you have forgotten your password visit the reset your password page. View the video Resetting your forgotten Centrelink password for help on how to use this service.

If you have forgotten your Customer Access Number (CAN) or temporary password and haven't enrolled any secret questions and answers, you will need to re-register for an online account.

Available times for Centrelink online account

Centrelink online accounts are available at scheduled times each day. Read more about available times and to find out about scheduled maintenance.

Medicare online accounts

To access your Medicare online account, you need to create a myGov account and link to Medicare. Read more if you need help on the myGov website.

Read more about Medicare online accounts.

Child Support online accounts

To access your Child Support online account, you need to sign in to myGov. Read more if you need help on the myGov website.

If you need help with your Child Support online account, visit Help using Child Support online accounts.