Help for online services

Centrelink online accounts and Express Plus Centrelink mobile apps

Centrelink online accounts and Express Plus Centrelink mobile apps will be unavailable from 8pm Saturday 2 August 2014 AEST to 6pm Sunday 3 August 2014 AEST due to scheduled maintenance.

Service available times

Centrelink online accounts are available at scheduled times each day. Read more about service available times.

We will let you know on the service available times page when Centrelink, Medicare or Child Support online accounts have scheduled maintenance.

Online service assistance

myGov accounts

You can recover your username or reset your password by following the 'forgotten your username' or 'forgotten your password' links on the myGov sign in page.

Watch our myGov instructional videos to see how easy it is to use online accounts with a myGov account.

Centrelink online accounts

There are a range of step-by-step guides to help you use your Centrelink online account. The guides take you through the main Centrelink online transactions, one step at a time.

If you have forgotten your password visit the reset your password page.

If you have forgotten your Customer Access Number (CAN), or temporary password, and haven't enrolled any secret questions and answers you will need to re-register for online service.

If you need help visit the Centrelink online accounts help page.

Medicare online accounts

To access your Medicare account online, you need to sign in to myGov. For help, select 'Need help' in myGov.

If you need help with your Medicare account online, visit Medicare online accounts.

Child Support online accounts

To access your Child Support online account, you need to sign in to myGov. For help, select 'Need help' in myGov.

If you need help with your Child Support online account, visit Help using your Child Support online account.

Assistance for online accounts

You can access a range of services online whenever and wherever it suits you. Read more about: