Help for online accounts
Help for myGov, Centrelink, Medicare and Child Support online accounts.
From natural disasters through to system maintenance, sometimes our service delivery can be interrupted. Read about current customer service changes that may impact your online account.
Use our step by step guides and videos to help you make the most out of your online account.
You can recover your username or reset your password by following the forgotten your username or forgotten your password links on the myGov website.
With a myGov account you can access multiple Australian Government online accounts including Medicare, Child Support and Centrelink with a single username and password. Read more on the myGov website.
Watch our myGov instructional videos to see how easy it is to use online accounts with a myGov account.
Need help topics and instructional videos are available on the myGov website to help you create your account and link your member services.
The myGov help desk operates from 7 am to 10 pm Monday to Friday, and 10 am to 5 pm Saturday to Sunday. Call 132 307 and select Option 1.
Centrelink online accounts
Lost account details including password reset
If you have forgotten your Customer Access Number (CAN) or temporary password and haven't enrolled any secret questions and answers, you will need to re-register for an online account.
Available times for Centrelink online account
Centrelink online accounts are available at scheduled times each day. Read more about available times and to find out about scheduled maintenance.
Medicare online accounts
Read more about Medicare online accounts.
Child Support online accounts
If you need help with your Child Support online account, visit Help using Child Support online accounts.