Register for an online account

Register for a myGov account to access a range of government online services including Medicare, Centrelink and Child Support with one username and password.

How to create a myGov account

Soon, myGov will be the only way to access your Centrelink online account. If you don’t already have a myGov account, you can create one by:

  • selecting create a myGov account on the myGov website
  • accepting the terms of use
  • filling in your account details
  • creating a password and 3 secret questions
  • receiving your username

Watch our video on how to create a myGov account.

Once you have created your myGov account, link your services so you can access your online accounts through myGov.

If you don’t have a Centrelink online account you can set one up through myGov. You will be asked a number of questions to make sure myGov links to the record that belongs to you. The questions are based on information that you have already given to Centrelink and can include:

  • your Customer Reference Number (CRN) for Centrelink
  • your Medicare card details
  • your Child Support Reference Number (CSRN)
  • your bank account details
  • the date of your last claim or payment, if any
We keep your personal information secure and value your online security. We offer a range of secure online and digital tools to help make doing your business with us easier. Read more about online security.

Create a myGov account About myGov

Centrelink customers

If you don’t have a Centrelink online account, register today to get started.

You should allow between 5 to 15 minutes to complete the registration process for a Centrelink online account.

You will need a Customer Reference Number (CRN) to do most of your business with your Centrelink online account.

If you have a Customer Reference Number (CRN)

You can find your CRN on letters or cards Centrelink has sent to you. Enter your CRN to complete your registration for a Centrelink online account.


If you do not have a Customer Reference Number (CRN)

If you don't have a CRN, visit your nearest service centre to provide your identity documents, receive a CRN, and start using our online services.

Once you have registered you can use the Express Plus Centrelink mobile app.

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