If you owe us money, we will send you an Account Payable letter telling you:
- why you owe the money
- the amount you owe
- when the amount is due to be paid and
- how you can make the payment
We recover amounts owed as a result of an overpayment of Medicare, Centrelink and Child Support benefits.
If you are unable to pay the amount owing by the due date, please call us. We can help you with advice on payment options.
Your payments may be affected
If the amount owing is not paid by the due date, your income support payment may be reduced to help repay this amount. You may not be able to get an advance payment until the amount owing is repaid.
Repayment of Centrelink debts
For income support payments, the standard repayment rate is 15% of your payment. If you have other income, such as earnings from employment or investments, the repayment rate can be higher than 15%. Different deduction rates apply to other payment types.
If you have any questions about your income support payment being reduced to help repay the amount owing, or you would like to discuss the amount being deducted, please call us on 1800 076 072. Indigenous customers can contact a specialist team by calling 1800 138 193.
If we agree to a lesser repayment rate, this will be for 3 months. After this time the rate will be automatically reviewed based on your income and assets.
If your repayment rate is going to change we will send you a letter 21 days before the new rate will take effect.
Call us on 1800 076 072 or, Indigenous customers can call us on 1800 138 193, to formalise a payment arrangement before using any of the following payment methods:
|Direct debit||To arrange automatic deductions from your financial institution account, please call us on 1800 076 072 or Indigenous customers can call us on 1800 138 193|
You may make payments via BPAY by telephone or internet banking. You can access this service through your financial institution.
The Biller code is 21915. Your reference number can be found on your Account Payable letter or any other letters you receive from us which has payment options displayed.
Please note that we do not accept credit card payments via BPAY.
If your financial institution allows a BPAY payment to be made from your credit card, you may be charged additional fees or interest by your bank. You should check this before making a payment.
Read more on the BPAY website
In person: Payments may be made at any Australia Post office or postal outlet using EFTPOS, cash, cheque or money order using the barcode on your Account Payable letter or any other letters you receive from us which has payment options displayed.
You may also request a payment card to allow you to make regular payments at any Australia Post office or postal outlet. Please call us on 1800 076 072 and Indigenous customers can call us on 1800 138 193, to arrange for a card to be issued to you.
Payments can also be made via Australia Post’s POSTbillpay service:
By phone: call 131 816
Internet: Australia POSTbillpay
|myGov or Centrelink online account||
If you are registered to use myGov or Centrelink online account you can use the make a repayment service in your online account. Payments will be made via the Australia Post’s POSTbillpay service link.
The Billpay code and your reference number can be found on your Account Payable letter or any other Department of Human Services letter you receive which has payment options displayed.
|A cheque or money order made payable to:
Department of Human Services
Collector of Public Monies
Locked Bag 33
GPO Brisbane QLD 4001
Failure to repay
If you do not repay the amount owing by the due date and we have not agreed to an extension of time for repayment, other action may be taken including:
- referring your account to an external collection agency such as Dun and Bradstreet, or Recoveries Corporation
- reducing your income support payments to help repay the amount owing
- referring your case to our solicitors for legal action, or
- issuing a garnishee on your wages, your tax refund, or other assets and income, including money you may hold in a bank account
External collection agencies
Dun and Bradstreet, and Recoveries Corporation are collection agencies we contract to follow up outstanding Centrelink debts. They may contact you by telephone or send a letter. If you get a letter from either Dun and Bradstreet, or Recoveries Corporation, it is important you contact them immediately to discuss your payment options.
The privacy and security of your personal information is protected while your account is with Dun and Bradstreet, or Recoveries Corporation and your credit rating will not be affected.
If you have a complaint about the service you received from an external collection agent, you can provide feedback with our Customer Relations Unit by:
- calling 1800 132 468 Freecall™
- sending us a secure online message, or
- in writing to:
DHS Customer Relations
Reply Paid 7788
Canberra Business Centre ACT 2610
Recovering overpayments from other Australian Government departments
Deductions may be made to recover money owed to other Australian Government departments, including the Department of Veterans' Affairs. We also recover some overpayments on behalf of the Ministry of Social Development New Zealand.
We will let you know if we are going to recover any of these overpayments from your income support payments.