Depending on your circumstances, you may need to serve a waiting period before receiving your first income support payment.
Ordinary Waiting Period
You may need to serve a one week Ordinary Waiting Period if you make a claim for income support.
Read more about the Ordinary Waiting Period
Liquid Assets Waiting Period
Depending on what money you have, you may have to serve a Liquid Assets Waiting Period of between 1 and 13 weeks. Liquid Assets are any funds, including monies owed by your employer that are readily available to either you or your partner.
Read more about the Liquid Assets Waiting Period
Income Maintenance Period
Leave and redundancy payments made to you or your partner may be treated as income. Depending on the amount received and the period you were paid for, your income support payments may be reduced or stopped for a period of time.
Read more about the Income Maintenance Period
Seasonal Work Preclusion Period
If you or your partner have finished seasonal, contract or intermittent work in the 6 months before you claim, you may need to wait for a period of time before you can receive a payment.
Read more about the Seasonal Work Preclusion Period
Unemployment Non-Payment Period
If you leave your job voluntarily or are dismissed due to misconduct, you may need to serve an Unemployment Non-payment Period.
Read more about the Unemployment Non-payment Period
Newly Arrived Resident’s Waiting Period
As a newly arrived resident, you generally have a 104 week waiting period before you can access most payments and benefits. This waiting period does not apply to family assistance payments, however other waiting periods may apply.
Read more about Newly Arrived Resident’s Waiting Period
Reviews and appeals
You have the right to appeal any decision we make.
Read more about reviews and appeals