When you apply for a payment with us, you may not receive your payment immediately. The time you have to wait is called a waiting period.
There are different types of waiting periods. One or more of these may apply to you before you can receive a payment from us.
Ordinary Waiting Period
Depending on what payment you make a claim for, you may have an Ordinary Waiting Period of 1 week.
Read more about the Ordinary Waiting Period.
Liquid Assets Waiting Period
Depending on your financial situation, you may have a Liquid Assets Waiting Period of between 1 and 13 weeks. Liquid Assets are any funds that are readily available to either you or your partner, including money your employer owes you.
Read more about the Liquid Assets Waiting Period.
Income Maintenance Period
The Income Maintenance Period is a waiting period when we cannot pay you because you have received some other form of payment. This could be payment for sick leave, annual leave or a redundancy payment from your former employer when that job ended.
Read more about the Income Maintenance Period.
Seasonal Work Preclusion Period
The Seasonal Work Preclusion Period applies if you or your partner have finished seasonal, contract or intermittent work within 6 months of submitting your claim.
Read more about the Seasonal Work Preclusion Period.
Unemployment Non-Payment Period
If you leave your job voluntarily or are dismissed due to misconduct, you may need to serve an unemployment non-payment period.
Read more about the Unemployment Non-payment Period.
Newly Arrived Resident’s Waiting Period
If you are a newly arrived resident you generally have to wait 104 weeks before you can access most payments and benefits from us. This waiting period does not apply to family assistance payments.
Read more about Newly Arrived Resident’s Waiting Period.
Reviews and appeals
You have the right to appeal any decision we make.
Read more about reviews and appeals.