Feedback and complaints
We recognise that some customer expectations will not always be met. We encourage and promote your rights to provide us with suggestions and complaints either:
Feedback & Complaints line
Call 1800 132 468 for Centrelink, Child Support and Medicare.
- by letter (mail, email or fax)
- on a specific customer complaint form
- verbally (in person or over the telephone)
- through customer feedback forms
- via a ministerial or Freedom of Information request
There are options available if you do not agree with a decision we have made. Contact the agency that delivered the service if you believe a mistake has been made.
More information
- Medicare website - Complaints and appeals
- Centrelink website - Reviews and appeals and Complaints
- Child Support website - Objections, complaints and reviews