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Feedback and complaints

We recognise that some customer expectations will not always be met. We encourage and promote your rights to provide us with suggestions and complaints either:

Feedback & Complaints line

Call 1800 132 468 for Centrelink, Child Support and Medicare.

  • by letter (mail, email or fax)
  • on a specific customer complaint form
  • verbally (in person or over the telephone)
  • through customer feedback forms
  • via a ministerial or Freedom of Information request

There are options available if you do not agree with a decision we have made.  Contact the agency that delivered the service if you believe a mistake has been made.

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