Public Holiday payment and reporting arrangements
The Department of Human Services has special arrangements in place during the Easter and ANZAC Day holiday periods to ensure you are not disadvantaged by office closures.
On this page
Service Centre Closures
All Service Centres and Smart Centres will be closed on:
Friday 6 April 2012 – Good Friday
Monday 9 April 2012 – Easter Monday
Wednesday 25 April 2012 – ANZAC Day
Reporting Arrangements
Information for you if you need to return forms or report your earnings from employment.
This includes customers who receive:
- Newstart Allowance
- Youth Allowance
- all other payments where customers have to return forms or have been sent Reporting Statements.
If you are due to return a form, you must do so before you can be paid.
|
Date forms and reports normally due |
Date forms can be returned and reports made |
|---|---|
| Friday 30 March | Friday 30 March |
| Monday 2 April | Monday 2 April |
| Tuesday 3 April | Monday 2 April |
| Wednesday 4 April | Tuesday 3 April |
| Thursday 5 April | Tuesday 3 April |
| Friday 6 April | Wednesday 4 April |
| Monday 9 April | Thursday 5 April |
| Tuesday 10 April | Tuesday 10 April |
| Thursday 19 April | Thursday 19 April |
| Friday 20 April | Friday 20 April |
| Monday 23 April | Friday 20 April |
| Tuesday 24 April | Monday 23 April |
| Wednesday 25 April | Tuesday 24 April |
| Thursday 26 April | Thursday 26 April |
Important points for reporting
- As the form covers the full normal assessment period, you must include estimates of earnings or other changes for the full period. Incorrect estimates are to be corrected within 14 days or on the next form
- Forms with an early return date will be printed on yellow paper. If you are a postal lodger you have the option to return your forms personally on the early return date
- Forms can be returned after the end of your reporting periods if you wish to wait until you are sure of your earnings or other changes. Remember that forms must be returned before you can be paid
- Online Services and Phone Self Service will not be available during national public holidays for the Easter 2012 period. They will be available on ANZAC Day 2012.
Payment arrangements
Information for you if you do not need to return forms or report your earnings before getting paid.
For non reporting customers who receive:
- family assistance
- Parenting Payment
- pensions
- Pensioner Education Supplement
- Assistance for Isolated Children
- ABSTUDY.
|
Normal payment delivery date |
Revised payment delivery date |
Next normal payment date |
|---|---|---|
| Tuesday 3 April | Tuesday 3 April | Tuesday 17 April |
| Wednesday 4 April | Wednesday 4 April | Wednesday 18 April |
| Thursday 5 April | Wednesday 4 April | Thursday 19 April |
| Friday 6 April | Thursday 5 April | Friday 20 April |
| Monday 9 April | Thursday 5 April | Monday 23 April |
| Tuesday 10 April | Tuesday 10 April | Tuesday 24 April |
| Wednesday 11 April | Wednesday 11 April | Wednesday 25 April |
| Thursday 12 April | Thursday 12 April | Thursday 26 April |
| Monday 23 April | Monday 23 April | Monday 7 May |
| Tuesday 24 April | Tuesday 24 April | Tuesday 8 May |
| Wednesday 25 April | Tuesday 24 April | Wednesday 9 May |
| Thursday 26 April | Thursday 26 April | Thursday 10 May |
| Friday 27 April | Friday 27 April | Friday 11 May |
| Monday 30 April | Monday 30 April | Monday 14 May |
For non reporting customers who receive:
- Austudy
- Youth Allowance
- Sickness Allowance
- Partner Allowance
- Widow Allowance
- Special Benefit
- Newstart Allowance.
|
Normal payment delivery date |
Revised payment delivery date |
Next normal payment date |
|---|---|---|
| Monday 2 April | Monday 2 April | Monday 16 April |
| Tuesday 3 April | Tuesday 3 April | Tuesday 17 April |
| Wednesday 4 April | Tuesday 3 April | Wednesday 18 April |
| Thursday 5 April | Wednesday 4 April | Thursday 19 April |
| Friday 6 April | Wednesday 4 April | Friday 20 April |
| Monday 9 April | Thursday 5 April | Monday 23 April |
| Tuesday 10 April | Tuesday 10 April | Tuesday 24 April |
| Wednesday 11 April | Wednesday 11 April | Wednesday 25 April |
| Friday 20 April | Friday 20 April | Friday 4 May |
| Monday 23 April | Monday 23 April | Monday 7 May |
| Tuesday 24 April | Monday 23 April | Tuesday 8 May |
| Wednesday 25 April | Tuesday 24 April | Wednesday 9 May |
| Thursday 26 April | Thursday 26 April | Thursday 10 May |
| Friday 27 April | Friday 27 April | Friday 11 May |
Important points for payments
- An early payment is not an extra payment. It is a normal payment paid early because of the public holiday period. You will need to budget carefully so this payment lasts until your next payment is due
- No payments will be delayed by public holidays. Some payments will be made early
- Where payments are made early they are advanced by as few working days as possible – to minimise disruption to your budgeting patterns.
Accessing Child Support information
For calls relating to child support, there will be a limited phone enquiry service over the holiday period. If you have an urgent child support issue you can still contact us on 131 272.
You’ll be able to get your latest payment information by calling the automated Child Support Information Service on 131 107. You can also enrol for CSAonline.
Claiming Medicare payments
You can save yourself a trip to a service centre by using one of our other options for claiming Medicare. The most convenient ways to claim are at your doctor when you pay or online through Online Services, if you’re registered. Find out more about how to claim from Medicare