Reviews and appeals

Asking for a review of a decision

If you do not agree with a decision about your entitlements, you have the right to ask for a review of the decision.

You can ask for a review of a decision about your payments and rebates, or a child support assessment, by writing to, calling or visiting one of our service centres.

We do not discriminate against customers who exercise their right of appeal.

Appealing a decision about your payments and rebates (excluding Child Support decisions)

Objecting to Child Support decisions

Feedback and complaints

You can give us feedback or make a complaint without going through the review and appeal process.

Read more about feedback and complaints

Claiming compensation from us

If you think we have made a mistake that has caused you a financial loss or other detriment, you may be able to claim compensation.

We do not discriminate against customers who claim compensation.

Read more about claiming compensation from us.