Reviews and appeals
Asking for a review of a decision
If you do not agree with a decision about your entitlements, you have the right to ask for a review of the decision.
You can ask for a review of a decision about your payments and rebates, or a child support assessment, by writing to, calling or visiting one of our service centres.
We do not discriminate against customers who exercise their right of appeal.
Appealing a decision about your payments and rebates (excluding Child Support decisions)
Feedback and complaints
You can give us feedback or make a complaint without going through the review and appeal process.
Read more about feedback and complaints
Claiming compensation from us
If you think we have made a mistake that has caused you a financial loss or other detriment, you may be able to claim compensation.
We do not discriminate against customers who claim compensation.
Read more about claiming compensation from us.