Our service centres and Smart Centres may be closed over the holiday period. Read more about office closures and holiday reporting and payment arrangements.
Important update about the Schoolkids Bonus
The Australian Government has committed to abolishing the Schoolkids Bonus. Legislation was introduced into Parliament on 13 November 2013. If the legislation is passed by both the House of Representatives and the Senate on or before 12 December 2013, the last sitting day of Parliament for this year, the Schoolkids Bonus will not be paid from January 2014.
What you can do online
A Centrelink online account offers you access to most transactions online.
If you are registered for an online account you can:
- claim a range of Centrelink payments
- report your employment income, activity test or participation details
- receive online letters
- update, view or print most of your details
- submit documents
- request documents
- apply for an advance payment
- request a replacement card
- complete a rent review
You don't need to be registered to use the following services and tools:
- update Healthy Start for School Review
- report a suspected fraud
- BasicsCard Balance Enquiry
- advise Parental Income
- Student Regional Area Search
- check independence through work history
- find a Centrepay, Income Management or BasicsCard organisation or business
- Payment Finder
Express Plus mobile apps
Connecting with Centrelink is easier with Express Plus mobile apps. You can use Express Plus to:
- report your earnings
- record your working hours
- update your contact details
- access Online Letters, and
- much more
Registering for a Centrelink online account - myGov
When you have completed your registration for an online account, you can create a myGov account. With a myGov account you can access multiple Australian Government online services with one username and password.
Online account availability times and issues
Centrelink online accounts and phone self service are available at scheduled times each day. We will let you know on this page when online services have scheduled maintenance.
Visit the Customer service changes page for information on current issues that are impacting online accounts.
Help using your online account
For assistance with your Centrelink online account you can contact our support hotline on 132 307. The hotline is available Monday to Friday from 7:00am to 10:00pm local time.
The myGov help desk operates from 7:00am to 7:00pm, Monday to Friday. Call 132 307 and select Option 1.
You can watch our range of videos with instructions on how to use your Centrelink online account.
Watch our myGov instructional videos to see how easy it is to use.
There are step-by-step guides to help you register for a Centrelink online account, apply for an advance payment, update your details, view Online Letters and more.
Access for nominees
As a nominee you can conduct business using a Centrelink online account on behalf of other customers.
If you are already registered for a Centrelink account, you can simply add nominee access online once you are logged in. You will then be able to complete business on behalf of another person, online.
Access levels for Centrelink online accounts
Your access level determines which services you can access online. Access levels range from one to four and each service has an assigned level according to the detail it contains. The more sensitive the detail, the higher the level of access required.
Protecting your privacy and security
It is important to protect your personal information online.
Make sure you have the latest operating system, web browsing and security updates installed on your computer before using your Centrelink online account.
Passwords and security
To protect the security of your personal information you must log off from your session correctly each time you use online services.
Stay Smart Online website
The Stay Smart Online website is an Australian Government initiative that offers practical tips and advice on online security.
Find out more from the Stay Smart Online website.
- Centrelink Rate Estimators
- Child Support Estimator
- Payment Finder
- Low Income Supplement self assessment tool