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Centrelink Online Services

Provides a convenient way for Centrelink customers to view, update and request some of the information we hold.

Due to scheduled maintenance, you will not be able to provide documents using Centrelink Online Services from 12:01am on Saturday 25th May to 3:30pm on Sunday 26th May 2013. All other Online Services will be available after 6:00pm on Saturday.

What you can do online

Centrelink Online Services offers you access to most transactions online.

If you are registered for online services you can:

You don't need to be registered to use the following services and tools:

Express Plus mobile apps

Connecting with Centrelink is easier with Express Plus mobile apps. You can use Express Plus to:

report your earnings
record your working hours
update your contact details
access Online Letters, and
much more

You can download an Express Plus mobile app from the App Store and Google Play^TM.

Registering for Centrelink Online Services

You can register online, over the phone on 132 307 or in a service centre.

When you have completed your registration for Centrelink Online Services, you can create a myGov account. With a myGov account you can access your Australian Government online accounts with one username and password.

Online service availability times

Centrelink Online Services and Phone Self Service are available at scheduled times each day. We will let you know on this page when online services have scheduled maintenance.

Help using online services

For assistance with Centrelink Online Services you can contact the online services support hotline on 132 307.The hotline is available Monday to Friday from 7 am to 10 pm local time.

This number is not for payment enquiries. You can find the payment line most appropriate to your circumstances on the contact us page. You can also request assistance through our secure Online Services help form.

Video demonstrations

Instructional videos on how to use Centrelink Online Services.

Watch the demonstrations

Online services for nominees

As a nominee you can conduct business using Centrelink Online Services on behalf of other customers.

If you are already registered for Centrelink Online Services, you can simply add nominee access to online services once you are logged in. You will then be able to complete business on behalf of another person, online.

Access levels for Centrelink Online Services

Your access level determines which online services you can use. Access levels range from one to four and each service has an assigned level according to the detail it contains. The more sensitive the detail, the higher the level of access required.

Protecting your privacy and security

It is important to protect your personal information online.

Privacy

Make sure you have the latest operating system, web browsing and security updates installed on your computer before using online services.

Passwords and security

To protect the security of your personal information you must log off from your session correctly each time you use online services.

Stay Smart Online website

The Stay Smart Online website is an Australian Government initiative that offers practical tips and advice on online security.

Find out more from the Stay Smart Online website.