What you can do online
Centrelink Online Services offers you access to most transactions online.
If you are registered for online services you can:
- claim a range of Centrelink payments
- report your employment income, activity test or participation details
- receive online letters
- update, view or print most of your details
- provide documents
- request documents
- apply for an advance payment
- request a replacement card
- complete a rent review
You don't need to be registered to use the following services and tools:
- Schoolkids Bonus - update your child's education details
- update Healthy Start for School Review
- report a suspected fraud
- BasicsCard Balance Enquiry
- advise Parental Income
- Student Regional Area Search
- check independence through work history
- find a Centrepay, Income Management or BasicsCard organisation or business
Express Plus mobile apps
Connecting with Centrelink is easier with Express Plus mobile apps. You can use Express Plus to:
- report your earnings
- record your working hours
- update your contact details
- access Online Letters, and
- much more
Registering for Centrelink Online Services
When you have completed your registration for Centrelink Online Services, you can create an australia.gov.au account. With an australia.gov.au account you can link your Australian Government online accounts with one user ID and password.
Online service availability times
Centrelink Online Services and Phone Self Service are available at scheduled times each day. We will let you know on this page when online services have scheduled maintenance.
Help using online services
For assistance with Centrelink Online Services you can contact the online services support hotline on 132 307.The hotline is available Monday to Friday from 7 am to 10 pm local time.
This number is not for payment enquiries. You can find the payment line most appropriate to your circumstances on the contact us page. You can also request assistance through our secure Online Services help form.
Instructional videos on how to use Centrelink Online Services.
Online services for nominees
As a nominee you can conduct business using Centrelink Online Services on behalf of other customers.
If you are already registered for Centrelink Online Services, you can simply add nominee access to online services once you are logged in. You will then be able to complete business on behalf of another person, online.
Access levels for Centrelink Online Services
Your access level determines which online services you can use. Access levels range from one to four and each service has an assigned level according to the detail it contains. The more sensitive the detail, the higher the level of access required.
Protecting your privacy and security
It is important to protect your personal information online.
Make sure you have the latest operating system, web browsing and security updates installed on your computer before using online services.
Passwords and security
To protect the security of your personal information you must log off from your session correctly each time you use online services.
Stay Smart Online website
The Stay Smart Online website is an Australian Government initiative that offers practical tips and advice on online security.
Find out more from the Stay Smart Online website.
- Centrelink Online Estimators
- Child Support Estimator
- Payment Finder
- Low Income Supplement self assessment tool