How Community Engagement Officers can help
A Community Engagement Officer can assist you if you are homeless or at risk of becoming homeless and you are having difficulty visiting a service centre or calling us.
Community Engagement Officers can help you:
- manage your income support and other business with us
- link you with government and community services for accommodation assistance and other needs
How Homeless Outreach Program social workers can help
There are a small number of social workers in selected locations who work closely with Community Engagement Officers, other specialist staff and community agencies. Social workers provide professional support and assistance to customers who have specialised needs.
Social workers in the Homeless Outreach Program:
- provide assistance to customers who are homeless or at risk of homelessness with complex needs
- discuss difficulties you are having in meeting your activity test or participation requirements
- provide information and referrals to government and community agencies
- work collaboratively with Community Engagement Officers to provide a more streamlined service
Where we provide support
Community Engagement Officers and Homeless Outreach Program social workers deliver services to people outside the service centre setting, in locations such as:
- drug and alcohol rehabilitation centres
- mental-health units
- hostels, boarding houses and refuges
- drop-in centres
- post-prison-release accommodation
- specialist homelessness services
- organised meeting places such as local parks
Community Engagement Officers and Homeless Outreach Program social workers provide assistance in a wide range of locations. This means that they can help you in environments where you feel comfortable and can be supported by others, including in hospitals and refuges.
Ask at your local service centre about Community Engagement Officer and Homeless Outreach Program social work services.