Find help

Community Engagement Officers can help you in an environment where you feel comfortable.

For additional information about local Community Engagement Officer services call 132 468.

You can get help from a Community Engagement Officer if you are homeless or at risk of becoming homeless and you are unable to call us or visit a DHS Service Centre.

Community Engagement Officers can help you get income support and other DHS services. They can also refer you to other sources of help that are available through the government and your community.

How Community Engagement Officers can help you

Community Engagement Officers:

  • offer support and assistance to homeless people and those at risk of homelessness, to help them understand, claim, and maintain income-support payments
  • provide referrals to DHS specialist services, programs, and other government and non-government organisations
  • work collaboratively with a wide range of community agencies.

Community Engagement Officers deliver services to people outside the traditional DHS Service Centre setting, in locations such as:

  • drug and alcohol rehabilitation centres
  • mental-health units
  • hostels
  • boarding houses
  • refuges
  • drop-in centres
  • post-prison-release accommodation
  • organised meeting places such as local parks.

This means that they can help you in environments where you feel comfortable and can be supported by others, including in hospitals and refuges.

Community Engagement Officers provide assistance in a wide range of locations. This means that they can help you in environments where you feel comfortable and can be supported by others, including in hospitals and refuges.