- a victim of domestic violence or other extreme circumstance
- affected by a natural disaster that is not covered by the Australian Government Disaster Recovery Payment
- released from prison or psychiatric confinement, or
- arrived in Australia for the first time on a refugee or humanitarian visa
Eligibility & payment rates
Eligibility for Crisis Payment
You may be eligible for Crisis Payment if you:
- are receiving an income support payment
- are in severe financial hardship, and
- submit your claim for Crisis Payment within 7 days after the event that led you to claim, and either you:
- have left your home and cannot return, because of an extreme circumstance, such as domestic violence or a house fire, and you have set up or intend to set up a new home
- remain in your home after experiencing domestic violence, and the family member responsible has left or has been removed from your home
- have served at least 14 days in prison or psychiatric confinement as a result of being charged with an offence and have just been released, or
- have arrived in Australia as a humanitarian entrant for the first time
You cannot be paid Crisis Payment if you have received an Australian Government Disaster Recovery Payment or another disaster relief payment for the same event.
If you have received only in kind assistance, such as replacement of electrical goods or the provision of food, you may still get Crisis Payment.
Amount and frequency of Crisis Payment
Crisis Payment is a one off payment, equal to 1 week’s payment at your existing income support payment rate. The payment does not include extra allowances or supplements.
If you are already receiving or qualify for a payment from us, except Family Tax Benefit or Child Care Benefit, you can get Crisis Payment as an extra payment.
The number of times you can get Crisis Payment is usually limited to 4 times within any 12 months.
If you are a:
- humanitarian entrant, you can get only 1 payment under this category
- released prisoner, the number of payments is not limited
Residence requirements for Crisis Payment
To be eligible for Crisis Payment you must meet the residence requirements of the income support payment you receive and:
- be in Australia at the time of crisis and when you submit your claim, or
- have returned to Australia and claimed within 7 days of being released from a prison outside Australia
Once you have read about eligibility the next steps are:
- register an intent to claim
- decide how you will submit your claim
- complete your forms
- complete the supporting documentation
- submit your claim
- we will assess your claim and let you know the outcome
Services for Crisis Payment
Help in your language
We can help you if you speak a language other than English.
- We have a range of translated publications available. Visit the information in your language webpage
- We provide free interpreters and a free translation service to help you conduct your business
- Call our Multilingual Phone Service to speak to someone in your language about Centrelink payments and services
Select the options that describe your circumstances then explore a suggested list of possible Centrelink and Medicare payments and services online.
Select your state and topics of interest to find links to government and community organisation support.
- Managing your money aims to get you in control of your money to help you achieve your goals, manage on a low income and know where to go for urgent help with money
- Borrowing & credit provides information on loans, credit cards, other types of credit such as interest-free deals and rent to buy, information about credit reports and credit repair and what to do if you are having trouble with debt
- Superannuation & retirement assists you to get the most out of your super
- Investing guides you through the basic principles of investing and how to find a good financial adviser
- Scams explains how scams work, how to identify different scams and what to do if you have been scammed
- Life events & you provides information tailored to your situation including under 25s, families and over 55s
- Tools & resources provides handy tools, calculators, publications, audio files and quizzes including a budget planner, retirement planner and mobile apps