You need to know
Overview of the Financial Information Service
The Financial Information Service helps you make informed decisions about investment and financial issues for your current and future needs.
We can help you:
- increase your confidence in dealing with your investment related financial issues
- understand your own financial affairs
- inform you of your options
- to be discerning when choosing experts and show you how to use expert information
- to use credit in a sensible way
- to increase your savings and plan for the future
- plan effectively for your retirement
- understand the financial implications when you, or someone close to you, is considering moving into residential care
We can explain:
- the levels of risk of each financial product type
- the roles of financial industry professionals
- the advantages of reducing personal debt
- how you can maximise your overall retirement income
Role of Financial Information Service officers
Financial Information Service officers can show you how to make informed financial decisions. They can help you understand the consequences of those decisions in the short, medium and long term. It’s never too early to start planning.
They can talk to you about:
- taking control of your finances so that you can actively plan for your retirement
- how to prepare for lifestyle choices in retirement, even while you are still in the workforce
They are not financial planners or counsellors and do not:
- sell or give advice
- prepare financial plans
- recommend any particular type of investment
- tell you how to invest your money
- purchase investment products
- make decisions about your pension or calculate the rate at which you can be paid. They have no authority to do this but may be able to approximate what your payments will be
Financial Information Service is confidential
Any personal information given to Financial Information Service officers will be treated as confidential. However, you should be aware that the information you provide can also be used to adjust the rate of Centrelink payment you may receive, if the rate is incorrect.
Talking to a Financial Information Service officer
Financial Information Service (FIS) officers provide information to people:
- at financial information seminars
- at personal interviews, for more complex issues, or
- over the phone on 132 300, say Financial Information Service when prompted
You can contact them for more information or to request booklets, leaflets and factsheets about investment products.
Someone to speak to the Financial Information Service for you
You are welcome to bring someone else with you when you visit the Financial Information Service (FIS) officer, for example a relative, friend, carer or financial planner.
You can also arrange for someone else to speak with the FIS officer for you. To safeguard your privacy, you will need to sign an authority allowing them to do this.
If you prefer to use a language other than English, they can also arrange for an interpreter.
Read more about someone to deal with us on your behalf.
Help in your language
We can help you if you speak a language other than English.
- We have a range of translated publications available. Visit the information in your language webpage
- We provide free interpreters and a free translation service to help you conduct your business
- Call our Multilingual Phone Service to speak to someone in your language about Centrelink payments and services
Booking a FIS seminar
Free financial information seminars known as FIS seminars, are held in a range of locations across Australia. FIS seminars are open to all Australians.
FIS seminars are aimed at:
- people of all ages who want to know more about saving and investing
- people nearing retirement who want to know how to prepare for it
- retirees who want to understand their pension and the options they have
To make a FIS seminar booking you can:
- email firstname.lastname@example.org - you will need to:
- include the title, date and location of the seminar you are interested in
- provide an alternative contact such as a phone number
- allow a minimum of 3 days prior to the seminar when booking by email, or
- call the FIS seminar booking line on 136 357, from 8 am to 5 pm AEST
Requesting a FIS seminar
On request, our officers can present a seminar or a series of seminars specifically targeted for your group or organisation. To request a seminar call the Financial Information Service on 132 300.
To make sure that your request is directed to the officer in your local area, please state that you are requesting an officer to be a presenter at a seminar, and include details of:
- the name of your organisation
- your location
- your contact details
- your preferred dates
Upcoming FIS seminars in New South Wales
Look up financial information seminars known as FIS seminars available in New South Wales.
Upcoming FIS seminars in the Australian Capital Territory
Look up financial information seminars known as FIS seminars available in the Australian Capital Territory.
Upcoming FIS seminars in Queensland
Look up financial information seminars known as FIS seminars available in Queensland.
Upcoming FIS seminars in South Australia
Look up financial information seminars known as FIS seminars available in South Australia.
Upcoming FIS seminars in Tasmania
Look up financial information seminars known as FIS seminars available in Tasmania.
Upcoming FIS seminars in Victoria
Look up financial information seminars known as FIS seminars available in Victoria.
Upcoming FIS seminars in Western Australia
Look up financial information seminars known as FIS seminars available in Western Australia.
Upcoming FIS seminars in the Northern Territory
Look up financial information seminars known as FIS seminars available in the Northern Territory.
Financial Information Service savings planner
This savings planner will help you to budget for savings. You should use this planner if you need to budget fortnightly.
- Financial Information Service savings planner [docx, 24kb]
Choosing a financial adviser video
The Work Bonus video
Select the options that describe your circumstances then explore a suggested list of possible Centrelink and Medicare payments and services online.
Select your state and topics of interest to find links to government and community organisation support.
Other government websites
Read the Seniors - publications and articles on the Department of Social Services website.
- Managing your money aims to get you in control of your money to help you achieve your goals, manage on a low income and know where to go for urgent help with money
- Borrowing & credit provides information on loans, credit cards, other types of credit such as interest-free deals and rent to buy, information about credit reports and credit repair and what to do if you are having trouble with debt
- Superannuation & retirement assists you to get the most out of your super
- Investing guides you through the basic principles of investing and how to find a good financial adviser
- Scams explains how scams work, how to identify different scams and what to do if you have been scammed
- Life events & you provides information tailored to your situation including under 25s, families and over 55s
- Tools & resources provides handy tools, calculators, publications, audio files and quizzes including a budget planner, retirement planner and mobile apps