How grandparent advisers help
Grandparent advisers can help you by:
- understanding your family circumstances and
- providing information and access to our payments and services
- arranging appointments for you with our specialist staff, such as social workers
- arranging referrals to other federal, state and community service providers who may also be able to help you
Grandparent adviser locations
We have six grandparent advisers based in:
- New South Wales
- South Australia
- Western Australia
Contacting a grandparent adviser
You can speak to a grandparent adviser directly by calling FreecallTM1800 245 965.
Grandparents living outside the local area where grandparent advisers are based can still get help and support by calling the number above.
Claiming family assistance
If you think you are eligible, you should claim family assistance as soon as a child comes into your care. This will ensure you get paid from the earliest possible date. You can use our Payment Finder to find payments that might apply to you.
It's also a good idea to keep records that can help you with your family assistance claim. This includes:
- formal agreements
- dates, times and documents that show a child was in your care, such as school attendance records and the child's health records
You can register and make an online claim for family assistance with a Centrelink online account.
Other state or territory help for grandparents or carers
If you are a grandparent or carer of a child that is placed in your care as a result of state or territory intervention, some state or territory government agencies may provide you with assistance. If you are caring for a child, you should contact your local, state or territory government for more information.