How we help
We can help you by:
- understanding your family circumstances to provide tailored information about payments and services
- arranging appointments for you with our specialist staff, such as social workers
- arranging referrals to other federal, state and community service providers
You can speak to a grandparent adviser directly by calling Freecall 1800 245 965.
Claiming family assistance
You should claim family assistance as soon as a child comes into your care. This will ensure you get paid from the earliest possible date. You can use our Payment Finder to find payments that might apply to you.
It's also a good idea to keep records that can help you with your family assistance claim. This includes:
- formal agreements
- dates, times and documents that show a child was in your care, such as school attendance records and the child's health records
State or territory help for grandparents or carers
Some state or territory government agencies can provide assistance if you are a grandparent or carer of a child who is placed in your care as a result of state or territory intervention. Contact your local, state or territory government for more information.