This service assists you if you identify as an Aboriginal, Torres Strait Islander or both who:
- lives in rural and remote parts of Australia
- doesn't have direct access to other facilities
Contacting us on the phone
You can access Centrelink services Monday to Friday from 8 am to 5 pm local time by calling Freecall™ 1800 136 380. Your call will be answered by the next available Customer Service Officer.
Please remember that, when calling, you need:
- your Customer Reference Number (CRN) and identity information. This can include things such as your Medicare card, driver's licence, or concession card details your Personal Identification Number (PIN). If you don't have a PIN, call 136 240 to get one
- to stay on the line. If you hang up and redial, you may end up waiting longer
If you are calling for someone else, we can't give you their details, even if they are family members, unless we have their written permission or they are with you when you call.
Call your bank in the morning to check on your payment. If you still need information on your payment, try our online services, or contact us by phone.