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Multicultural Service Officers
Specialists who help migrant and refugee communities connect with Australian Government services.
Help in your language
We can help you if you speak a language other than English.
- We have a range of translated publications available. Visit the Information in your language webpage.
- We provide free interpreters and a free translation service to help you conduct your business.
- Call our Multilingual Phone Service to speak to someone in your language about Centrelink payments and services.
Multicultural Service Officers help us connect with migrant and refugee communities. They help multicultural communities to access Australian Government programs and services by breaking down barriers and building relationships. Multicultural Service Officers consult with communities about the impact of government initiatives on migrant and refugee communities, to improve service delivery.
Around 70 Multicultural Service Officers operate across Australia from metropolitan, regional, and rural DHS Service Centres.
The role of Multicultural Service Officers
Multicultural Service Officers:
- promote services to refugee and migrant communities
- provide information to customers and community organisations
- participate in local community and interagency forums and networks
- facilitate local multicultural advisory groups
- provide us and other government departments with community feedback
- provide multicultural service delivery and cross-cultural training to our staff
- provide support and assistance to our staff in complex cases
- organise information seminars in partnership with community agencies
- work with community agencies to develop programs to improve social and economic participation of multicultural customers
- identify service gaps and barriers, to help improve customer satisfaction.
How Multicultural Service Officers can help
Multicultural Service Officers can help you access our services and payments and refer you to a Customer Service Officer.