Eligibility for the Rent Deduction Scheme
You can apply for the Rent Deduction Scheme if you receive a regular Centrelink payment and you rent the place you live in from a state or territory housing authority.
How the Rent Deduction Scheme works
When you apply for the Rent Deduction Scheme, your housing authority sends your details to us and requests that a deduction be made from your Centrelink payment.
We update your customer record with the deduction amount.
You must continue to pay your rent in the usual way until you receive a letter from us. The letter will tell you when your deduction will start and how much will be taken out of your payment.
We will then start paying your rent from your Centrelink payment each payday and send it by electronic transfer to your housing authority along with details about the deduction.
If we are not able to deduct the full amount from your Centrelink payment
Sometimes we are not able to deduct the full amount requested if your Centrelink payment:
- is reduced because of your income or earnings
- has been suspended, or
- is reduced because other deductions have been made, such as payment of advances, leaving you without enough Centrelink payment to cover your rent deduction
If this happens, you will need to contact your housing authority to make other arrangements to pay the rest of your rent.
If Centrelink payments are cancelled
If your Centrelink payment is cancelled, you will need to make other arrangements to pay your rent.
If your payment recommences within 13 weeks, your deduction will automatically continue from your next payday.
You should contact your housing authority to discuss any rent deductions you have missed while your payment was cancelled.
If your Centrelink payment starts again after 13 weeks you will need to talk to your housing authority about restarting your deduction using the scheme.
Moving between payments
If you move from one Centrelink payment to another for example, from Parenting Payment to Newstart Allowance, your deduction may continue without you having to do anything.
Ask us about your Rent Deduction Scheme deduction when your new payment starts.
Applying for the Rent Deduction Scheme
We provide the scheme in partnership with state and territory housing authorities. Once you are part of the scheme, your rent is automatically deducted from your Centrelink payments and paid directly to your housing authority.
To apply for the Rent Deduction Scheme, you need to contact or visit your local housing authority office and complete a deduction form.
Managing your deduction
Changes to your rent
If the amount of your rent changes, the housing authority will advise us of the new amount. We will adjust your deduction to the new amount from your next payday and send you a letter advising you of the change.
Stopping your rent deduction
The Rent Deduction Scheme is voluntary. If you stop using the scheme but still have to pay rent, you will need to contact your housing authority to make other arrangements to pay.
You should discuss your request to stop using the scheme with your housing authority before you cancel the deduction.
Ensuring you have made other arrangements to pay your rent after you have stopped using the scheme. This will help you avoid missing payments that may lead to rental arrears or possible eviction.
If you no longer want us to deduct your rent from your payment, you can cancel your deduction by:
- contacting or visiting your local housing authority office, or
- calling or visiting us
When your deduction is cancelled, we will send you a confirmation letter. We will also advise your housing authority
Using Centrepay for other deductions
In addition to having your rent deducted from your Centrelink payment through the Rent Deduction Scheme, you can have a regular amount deducted to pay for other bills and services including private rent, electricity, gas, water, child care and telephone.
To do this, you need to apply for Centrepay, the free deduction service we offer for customers receiving Centrelink payments.
Select the options that describe your circumstances then explore a suggested list of possible Centrelink and Medicare payments and services online.
Select your state and topics of interest to find links to government and community organisation support.
- Managing your money helps you in control of your money so you can achieve your goals, manage on a low income and know where to go for urgent money help
- Borrowing & credit provides information on loans, credit cards, other types of credit such as interest free deals and rent to buy, information about credit reports and credit repair and what to do if you are having trouble with debt
- Superannuation & retirement helps you get the most out of your super
- Investing guides you through the basic principles of investing and how to find a good financial adviser
- Scams explains how scams work, how to identify different scams and what to do if you have been scammed
- Life events & you provides information tailored to your situation including under 25s, families and over 55s
- Tools & resources provides handy tools, calculators, publications, audio files and quizzes including a budget planner, retirement planner and mobile apps