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Social Work Services

Help during difficult times by providing confidential counselling, support and information.

Queensland flood, Tasmanian and Wambelong bushfire support

Our social workers can provide counselling, support and information regarding the services that are available for people who have been affected by the Queensland flood, or the Tasmanian and Wambelong bushfires.

Call 180 22 66 if you have been affected by an emergency and would like to arrange to speak with a social worker.

What we can help with

If you or your family are experiencing a crisis that you cannot resolve, have no support, or do not know where to go for help, a social worker can assist with:

  • short-term counselling and support for difficult personal or family issues
  • working out options
  • information about, or referrals to, government and community support services
  • discussing difficulties you are having in meeting your Activity Test or participation requirements

People of all ages can talk to social workers about a range of issues, including domestic and family violence, homelessness, relationship breakdown, loss and bereavement, mental health, and addictions.

We help people who are:

  • without family support, especially young people
  • experiencing domestic or family violence or who are at risk
  • recently separated from their partner or experiencing a bereavement
  • not meeting Activity Test or participation requirements
  • full-time carers of a person with disability or severe medical condition
  • having difficulty living independently
  • in crisis and at risk of losing accommodation, homeless, or at risk of homelessness

Social workers also liaise with community organisations and groups to provide information about our services and to obtain feedback on the delivery and impact of those services.

Call us, on 132 850 to:
  • speak to a social worker
  • make an appointment to see a social worker at your local DHS Service Centre

Who social workers help

Customers include people who are:

  • without family support, especially young people
  • experiencing domestic or family violence or who are at risk of it
  • recently separated from their partner or experiencing a bereavement
  • not meeting Activity Test or participation requirements
  • full-time carers of a person with disability or severe medical condition
  • having difficulty living independently
  • in crisis and at risk of losing accommodation; homeless; or at risk of homelessness

Social workers also liaise with community organisations and groups to provide information about our services and to obtain feedback on the delivery and impact of those services.

Payments & services

  • Bereavement Allowance
  • Bereavement Payment
  • Case Coordination
  • Crisis Payment
  • Helping Young Parents
  • Special Benefit

Related subjects

  • Accommodation, renting and homelessness
  • Crisis and special help
  • Customer service officers
  • Domestic and family violence
  • Drought assistance
  • Flood assistance
  • Retrenched or made redundant
  • Support for new arrivals to Australia
  • What to do following a death

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  • Department of Human Services
  • ABN 90 794 605 008