What we can help with
Our social workers are located in service centres and on the phone to help people experiencing a crisis, have no support or are unsure how to access the right assistance. Social work support and assistance can include:
- short-term counselling and support for difficult personal or family issues
- exploring options
- information about, or referrals to, government and community support services
- discussing difficulties you are having in meeting your activity test or participation requirements
People of all ages can talk to social workers about a range of issues, including domestic and family violence, homelessness, relationship breakdown, loss and bereavement, mental health, and addictions.
Who our social workers help
Priority service is given to particular customer groups based on their level of vulnerability and the presence of multiple and complex needs. This includes:
- customers expressing suicidal thoughts or experiencing mental illness
- young people without adequate support
- customers experiencing severe distress, family and domestic violence, homelessness or hardship, and
- individuals caring for an adult or child with a disability or serious illness
Social workers also liaise with community organisations and groups to provide information about our services and to obtain feedback on the delivery and impact of those services.
Make an appointment at your local service centre to see a social worker or call 132 850 to speak to a social worker.
Natural disaster support
Our social workers can provide counselling, support and information regarding the services that are available for people who have been affected by natural disaster.
Call 180 22 66 if you have been affected by a natural disaster and would like to arrange to speak with a social worker.