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Changes that affect your Child Support

Let us know about any changes to your situation to make sure your Child Support arrangements are correct.

When your circumstances change

When your circumstances change, call us on 131 272. You may also be able to use Child Support Online Services (currently known as CSAonline).

Quick links

When your circumstances change, let us know as soon as you can. We cannot backdate most changes and, if we do not know your current details, your Child Support assessment might not be accurate.

You might pay too much or too little Child Support, or not receive the correct amount if there was a change to your circumstances and you did not tell us about it. If you pay too little or receive too much Child Support, we will help you work out a repayment arrangement.

Applying

Changes you need to tell us about while receiving Child Support

You need to tell us about changes to your circumstances that could affect your Child Support.

Changes to your child support assessment in special circumstances

If you believe your child support assessment does not reflect your, the other parent's or your children's special circumstances, you may be able to apply for a change of assessment.

Applying for a change to your Child Support assessment in special circumstances

To apply for a change to your Child Support assessment in special circumstances, you need to complete a Special Circumstances – Application to change your assessment form.

When you have completed the form, send it to:

Department of Human Services
PO Box 9815
Melbourne VIC 3001

Managing your child support

Request to change your Child Support payment method away from salary or wages deductions

If you can continue making Child Support payments by the due date, you can apply to stop your payments being deducted from your salary or wages.

If you have had a request to stop employer deductions refused in the past two months, it is unlikely we will accept your application again at this time.

If you have had a direct payment arrangement cancelled in the past, you can apply to stop deductions again if it has been more than six months since we cancelled your last arrangement.

To apply, call us on 131 272 or complete the Application to stop deductions from salary or wages form.

Resources

Separated parents support publications

We have several support publications to help separated parents, such as: